Sobre este puesto de Assistant Director, Student Admissions en Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Assist prospective students through the application process, confirming they are applying to the right program for them. Directly answer prospective student questions, with faculty support only where appropriate. Identify and follow through on stalled applications. Congratulate acceptances and work to get to deposit by answering questions and/or directing questions to program leadership only where appropriate. Staff programmatic events/webinars or grouped programmatic public speaking events.
Qualifications
Education
Bachelor's Degree Higher Education Administration required or Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
No
Experience:
Experience in student admissions or academic administration 3-5 years required
Knowledge, Skills and Abilities
- Strong understanding of admissions processes, policies, and best practices.
- Excellent communication and interpersonal skills to engage effectively with applicants, staff, and faculty.
- Ability to analyze data and use insights to optimize admissions strategies.
- Proficiency in organizational and time management skills to handle multiple priorities.
- Commitment to promoting a fair admissions process.
- Problem-solving skills to address applicants and accepted student challenges in a dynamic environment.
- Strong interpersonal communication skills (including public speaking skills.
- Experience working with CRM platforms, student information systems, and centralized application systems preferred.
- Experience presenting to diverse audiences and facilitating recruitment events preferred.
- Experience supporting enrollment growth initiatives and managing prospective student pipelines preferred.
Additional Job Details (if applicable)
Essential Functions (Key Roles & Responsibilities):
- Manage all admissions-related advising through email, meetings and by phone focusing on the application submit through final enrollment stage of the funnel (including acceptance and deposit).
- Cultivate and build relationships with prospective students through counseling and provide a high-level of customer service.
- Establish linkages between inquiries and applicants to academic departments, admissions staff, and other IHP departments when appropriate and based on programmatic frameworks.
- Problem-solve all student-specific issues related to the application process, focusing on accepted student questions directly impacting yield rate.
- Organizes and participates in outreach events, campus tours, and information sessions (virtual and in person) to support the enrollment funnel.
- Responsible for direct student recruitment and yield activities to support enrollment goals and growth while aligning with a centralized admissions model
- Meets or exceeds KPIs as outlined below and weekly productivity metrics as determined by admissions leadership and SLAs, updated annually.
- Staff programmatic events/webinars or grouped programmatic public speaking and student recruitment events.
- Consistently meet or exceed student satisfaction and customer service measures.
- Maintain accurate applicant records within admissions and CRM systems, monitor recruitment metrics, and contribute to enrollment reporting, forecasting, and continuous process improvement initiatives.
- Key Performance Indicators:
- Application Completion Rate
- Accept to deposit rate (Yield)
- Event Metrics: Attendance and event intended outcomes (application completion, or yield rate)
- Meet or Exceed Enrollment goals for designated programs
Qualifications (degree, work experience)
Bachelor’s Degree Required, high education administration preferred.
3-5 years of experience in student admissions or academic administration.
Knowledge, Skills, and Abilities:
- Strong understanding of admissions processes, policies, and best practices.
- Excellent communication and interpersonal skills to engage effectively with applicants, staff, faculty and community members.
- Ability to analyze data and use insights to optimize admissions strategies.
- Proficiency in organizational and time management skills to handle multiple competing priorities.
- Commitment to promoting a fair and equitable admissions process.
- Problem-solving skills to address applicants and accepted student challenges in a dynamic environment.
- Strong interpersonal communication skills (including public speaking skills).
- Experience working with CRM platforms, student information systems, and centralized application systems preferred.
- Experience presenting to diverse audiences and facilitating recruitment events preferred.
- Experience supporting enrollment growth initiatives and managing prospective student pipelines preferred.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$58,136.00 - $84,656.00/Annual
Grade
6
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.