Base Pay Range:

Job Description:

This position serves as a strategic operations partner to the IIPS Chief Executive Officer and Director of Operations, leading technology and workflow initiatives, evaluating and implementing new operational and AI-enabled tools, and providing data analysis and executive support across IIPS. This position also serves as an internal resource on regulatory and compliance matters, provides operational back-up to the Director of Operations, and works closely with the IIPS Chief Executive Officer, Director of Operations, Radiologists, IIBA Clients, PRAs, and PS Operations staff. The Associate Director of Operations must be able to work effectively and efficiently with a large number of Radiologists and related staff, and to manage multiple complex, concurrent projects independently. The position interacts with other departments within IIBA, shareholders and employees of various client organizations, and the general public. A professional demeanor must be maintained at all times. Work requires independent judgment and initiative on assignments that are sensitive in nature and demonstrated ability to deal with high level contacts inside and outside the company. Excellent written, verbal, analytical, and presentation skills, along with sound judgment and a high level of confidentiality, are necessary.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinates implementation of new PACS, worklist, and voice recognition (Fluency) systems, including workflow design, staff and physician training, and post-go-live support.
• Maintains and updates radiologist worklists, routing rules, and voice recognition templates on an ongoing basis; works with section heads and physicians to create, update, and monitor templates.
• Leads implementation of the foundation model/AI platform for radiology report generation, including workflow design, physician and staff training, and troubleshooting.
• Researches, evaluates, and pilots new AI and operational technology tools; manages associated implementation projects, timelines, and vendor coordination.
• Researches and assesses regulatory status and compliance requirements affecting clinical and business operations, including state and federal practice requirements, accreditation and licensing standards, and the regulatory status of new AI and clinical software tools under evaluation, flagging risks and coordinating with legal and compliance stakeholders as needed.
• Leads development of SOPs, risk assessments, and change-management documentation for new technology and workflow implementations.
• Serves as primary vendor liaison for technology implementation and deployment projects, coordinating IT integration, timelines, and communication across stakeholders.
• Serves as an internal resource on regulatory and compliance matters as they arise, coordinating with legal counsel and outside regulatory bodies as needed.
• Partners with the data team on operational and workforce data analysis, including physician FTE, staffing, and compensation/incentive modeling; prepares related reports and summaries for leadership.
• Develops presentations, slide decks, and executive-ready dashboards and analysis that translate technical, operational, and regulatory complexity into decision-ready summaries for the CEO, Board, Executive Committee, and section/committee meetings.
• Supports new site implementations, including workflow setup, training, and coordination with local staff and hospital administration.
• Serves as back-up to the Director of Operations for day-to-day operational and administrative responsibilities, and assumes the Director's supervisory authority over IIPS Operations staff, when the Director is unavailable.
• Supports contract review and negotiation for vendor, technology, and site agreements, in coordination with legal counsel; assists with other legal requests (e.g., deposition and document coordination, communication with attorneys) as needed.
• Supports physician recruiting and physician liaison activities as capacity allows, in coordination with the Executive Committee and recruiting team.
• Analyzes operational data, including volumes, turnaround time, and staffing levels, and prepares reports to identify trends and improvement opportunities.
• Works with IT to develop, update, and improve online forms, tokens, and other workflow tools that improve productivity for Radiologists and technologists.
• Attends and presents at Executive Committee, Board, Section, and Operating Committee meetings as requested by the CEO.
• Manages internal IIPS policies related to areas of oversight, ensuring they remain current and accessible to Radiologists and staff.
• Travels to divisions of Inland Imaging as needed to support implementation projects and provide on-site training.
• Performs other duties and projects as assigned, based on organizational need and individual skill set.

• Maintain strict confidentiality within the Inland Imaging companies and Inland's customers.
• Maintain an honest, pleasant manner and good personal hygiene.
• Remain free of drug abuse.
• Access multiple worksites in a timely manner as needed.
• Follow all HIPAA, PHI non-disclosure, and company security policies.
• Demonstrate excellent communication and interpersonal skills.
• Maintain detail orientation, multi-tasking ability, and organizational skills in a fast-paced environment.
• Engage in self-directed learning and participate in continuing education through professional journals, approved seminars, etc.
• Adhere to departmental standards and personnel policies by demonstrating a professional demeanor in conduct and appearance.
• Use good teamwork and communication skills to identify concerns and solutions, assisting where needed to ensure a smooth-functioning department.
• Follow all Health and Safety policies and guidelines of Inland Imaging and its partners depending on work location.
• Display team spirit and self-growth by accepting and performing other projects and responsibilities, and requesting other projects and responsibilities as appropriate.
• Regular and reliable attendance is required for this position.
• Other tasks may be assigned and management retains the right to add or change the duties at any time.

This position has no direct reports in the day-to-day role. When serving as back-up to the Director of Operations, this position assumes the Director's supervisory authority over IIPS Operations staff, including the Credentialing Coordinator, Imaging Services Coordinator, and PS Operations Specialist/Administrative Assistant.

• Treat all patients and coworkers with dignity and respect.
• Provide excellent customer service.
• Conform to Joint Commission and HIPAA regulations.
• Comply with PHI (Protected Health Information) requirements.
• Demonstrate the Inland Imaging Core Values:

Show We Care | Do The Right Thing | Maximize Individual Potential | Challenge Convention

• Demonstrates the ability to receive, comprehend, retain, and appropriately act upon verbal and written information necessary to perform the essential functions of the position, with or without reasonable accommodation.
• Accurately communicates information and instructions to employees, leadership, physicians, patients, and other stakeholders and seeks clarification when information or direction is unclear.
• Maintains appropriate systems, documentation, notes, or other organizational methods necessary to ensure timely and accurate follow-through on instructions, commitments, decisions, and assigned responsibilities.
• Exercises sound judgment and discretion in receiving, handling, discussing, and disseminating confidential, sensitive, proprietary, personnel, patient, and business information.
• Recognizes information that is confidential or sensitive and limits disclosure to individuals with an appropriate business need to know, consistent with company policy and applicable privacy requirements.
• Maintains awareness of instructions, decisions, and information communicated in meetings, conversations, correspondence, and other business communications as necessary to effectively perform assigned responsibilities.

Education

Bachelor's degree in Business, Healthcare Administration, or a related field required; equivalent combination of education and experience considered.

Experience

Minimum of five years of relevant operations, project management, or healthcare administration experience. Experience working in a radiology or healthcare organization is strongly preferred. Experience with PACS, RIS, voice recognition, or other clinical workflow systems is preferred. Experience evaluating, piloting, or implementing new technology or AI tools is preferred. Experience with data analysis, including physician FTE, productivity, or compensation/incentive data, is preferred. Experience with healthcare regulatory affairs and compliance documentation — including clinical practice and supervision requirements, accreditation standards, and FDA/SaMD (Software as a Medical Device) frameworks for AI-enabled clinical software — is a plus.

Skills

Strong project management skills with the ability to manage multiple concurrent, complex projects independently. Excellent PowerPoint, presentation, and slide development skills. Excellent leadership, organizational, and training skills, with the ability to step into an operational leadership role as needed. Strong analytical, problem-solving, and sound decision-making skills. Ability to work independently with minimal supervision and exercise discretion with confidential and sensitive information. Excellent verbal and written communication skills and ability to interact with all organizational levels.

Licensure

N/A

Certifications

N/A

Background Check

Must pass a background check per RCW 43.43.830–840 and other related local, state, or federal statutes.  A background check is initially completed post a contingent written offer of employment and then may be rechecked throughout employment. 

Drug Test

Must pass a post-offer, pre-employment drug test and submit to drug and/or alcohol testing during employment when there is an objectively reasonable basis for testing, in accordance with Company policy and applicable law.  

Advanced proficiency in Microsoft Office Suite (PowerPoint, Word, Excel) required. Must learn and be knowledgeable in the following:

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Medicalis

Fluency

Qgenda

Tableau

Smartsheet

Workday

EPIC

Emerging AI/PACS platforms

Nuvodia/Inland is an EEO employer...