Agency

Department

Job Summary

The Assistant Director, reporting to the Director of Communications, will support critical operational functions, ensure workflow efficiency, and sustain ongoing process improvement efforts. This role will provide structure, oversight, and coordination across multiple service lines, ensure timely projects delivery, and manages daily operations. Continued employment in this position is contingent upon availability of funding and satisfactory performance.

Essential Duties and Responsibilities

Management Role (30%)

• Supervise the leads of the Creative, Web and Application, Content, and Editorial service lines.

• Ensure service lines are meeting billing expectations.

• When required serve as a back-up to the Director.

• Serves as a member of various committees as required.

Communications Workflow and Management (30%)

• Manage the intake and assignment of projects.

• Oversee the accurate and timely setup in the job tracking system.

• Shepherd projects through multiple stages and teams within Communications (e.g., content development, editing, design, proofing, client review, accessibility checks, and approval). Track milestones, deadlines, and budgets for assigned projects using job tracking tools.

• Monitor project progress and ensure work order deadlines are met; adjust timelines as needed.

• Relay project requirements, updates, and changes to assigned teams and ensure alignment on scope and expectations.

• Act as a liaison between project managers, project workers, and clients.

• Assist with preparing progress reports and tracking follow-up items.

Communications (30%)

• In concert with the Director, creates, develops and implements strategic communications (internal and external) for the agency.

• Writes, reviews and edits written materials, prepares presentations and communicates with appropriate parties to maintain a positive image of the agency as required.

Performs other duties as assigned. (10%)

Required Education and Experience

• Bachelor’s Degree or equivalent combination of education and experience.

• Seven years of experience working in a communications environment, such as a communications

• department, print shop, marketing office, or newspaper.

Required Knowledge, Skills and Abilities

• Strong verbal and written communication skills for email, phone, and in-person interactions.

• Excellent organizational skills with a high level of attention to detail.

• Ability to manage, track, and document complex workflows efficiently.

• Ability to multitask, prioritize work, and manage deadlines in a fast-paced environment.

• Professional, positive demeanor with strong customer service skills and the ability to interface effectively with clients.

• Proficiency in word processing, spreadsheet, and presentation software. Familiarity with database and job tracking systems.

Other Requirements or Factors:

• Work beyond normal business hours and/or work on weekends.

• Travel may be required.

• Familiarity, experience, or ability to use specific equipment may be required.

Preferred Qualifications

• Experience handling and tracking communications processes and follow-ups.

• Demonstrated experience coordinating projects across multiple teams or departments.

• Writing and editing skills.

• Familiarity with design, content development, or production workflows in a communications setting.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with database and job tracking systems.

• Familiarity with Adobe Creative Suite.

Physical Requirements

• Ability to perform common office functions.

• Ability to frequently communicate with other individuals within the workplace.

• Ability to operate a computer and other office productivity machinery.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.