About Indigo Urgent Care 

Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest. With over 400,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most. 

Position Summary

The Area Manager for Retail Health is a hands on operational leadership position responsible for the oversight and management of the daily operations for multiple affiliated Retail Health and ancillary service locations that are geographically dispersed in the region. The Area Manager engages in and coaches the team to achieve the Retail Health vision of transforming health care through delivering an exceptional experience to its customers and team members. The Area Manager is an on-site position that travels to the various clinics on a regular basis and is available during business hours (including night/weekends/holidays/on-call rotation). In this role, you will maintain broad ownership of all administrative functions including operations, marketing, finance, human resource management, medical and business information systems, and ancillary planning and development. You will also maintain the highest quality clinical and service experience for every customer and team member at all assigned sites.

Responsibilities:

• Hands-on Operational Leadership: Act as an immediate end-to-end workflow, compliance, and key performance indicator resource and role model for staff and providers during shifts.
• Patient and employee rounding: Maintain high visibility with patients and families to address concerns, evaluate satisfaction, and ensure service quality.
• Workflow accuracy in the moment coaching: Directly observe and coach team members with workflow adjustments needed to ensure KPI met at each shift and clinic outcomes achieved to department standard.

Requirements:

• Bachelor’s degree or 4 years of experience in lieu of degree will be considered
• Master’s degree preferred
• Three (3) years of experience in professional or technical role required (urgent care or healthcare field preferred)
• Three (3) years of experience in a supervisory or lead capacity
• Consideration may be given to internal candidates not meeting the minimum qualifications

A Better Way to Work in Health Care 

• Flexible schedule: Make a positive difference in your community and have time and energy to pursue your passions outside of work.  

• Team-based care model: Be part of a team that is dedicated to excellence - not only for our customers, but for each other. No patient panels. 

• Modern clinic environment: Technology-enabled clinics designed for today’s clinician and clinical staff. 

• Unique earning potential: Competitive compensation enhanced by volume incentives, customer experience bonuses, sign-on bonuses, tuition assistance, and more. 

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $94,889.60 - $136,572.80 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.