The Analyst, Live Service is responsible for providing pre-trade and post-trade operational support. Reporting to the Manager, Live Service, this is a high-impact, market-facing role that sits at the heart of the LSE 24/5 operating model, helping ensure the smooth operation of extended-hours trading. The role plays a critical part in maintaining market integrity and resilience through activities such as stock suspensions, trading cycle interventions, order deletions, and real-time market monitoring.
 

The Live Service Team delivers real-time operational support and middle-office services across the London Stock Exchange and Turquoise markets. Working at the center of a dynamic trading environment, the team collaborates closely with Sales, Product, Technology, exchange and clearing members, and CCPs to support market operations and drive strategic business and product initiatives.
 

The Live Service Market Operations team forms part of Market Supervision, which oversees the efficient, compliant, and resilient operation of LSEG markets, including LSE and Turquoise venues. Through real-time and post-trade surveillance, operational oversight, incident management, and market support, the team plays a key role in enabling the successful delivery of the LSE 24/5 operating model and supporting the evolution of modern market infrastructure.
 

Key Responsibilities

• Support extended-hours trading operations as part of the LSE 24/5 operating model, handling and resolving live-service and post-trade issues to ensure market stability, operational resilience, and high-quality client service.
• Act as an operational escalation point for market events and incidents, coordinating with business, technology, and external partners to drive timely resolution and minimize market impact.
• Undertake market recovery actions for the LSE 24/5 market, including alternative site recovery, late market and manual market start-ups, trading halts and resumptions, instrument suspensions and resumptions, and partition recovery.
• Provide real-time operational support for market activities across the LSE 24/5 market.
• Perform structured shift handovers and maintain operational continuity across regional teams supporting the LSE 24/5 market.
• Identify and minimize risks within pre-trade and post-trade operations by reviewing risk indicators and tracking actions to remediate control gaps.
• Lead and maintain real-time static and multifaceted instrument and reference data.
• Act as the first-line operational support contact for client queries, issues, and disputes.
• Collaborate optimally across products, teams, and business areas to deliver robust services and support continuous improvement initiatives.
• Proposed desk coverage is from 11:00 a.m. to 7:00 p.m.
• Provide weekend and bank holiday coverage as the need arises.
• Partner with Project Managers, Technology, and Sales/Trading teams on system enhancements and development initiatives.
• Assist in the resolution of technical and production issues and incidents.
• Investigate process failures and implement corrective actions.
• Participate in internal projects focused on process improvement and industry or regulatory change.
• Identify and implement opportunities for process improvement.
   

Key Behaviours

Integrity

• Delivers on promises and builds trust through responsible actions.
• Takes ownership of delivery and empowers others to do the same.

Partnership

• Forges long-term relationships with internal and external partners, working together to address evolving needs and deliver strategic outcomes.
• Customer-centric.
• Builds deep connections with customers, partners, and colleagues.
• Collaborates across boundaries.

Change

• Embraces change and combines human ingenuity, technology, risk management, and insight to create products and services that lead and shape the industry.
• Is curious and challenges the status quo.
• Combines creativity with technology to invent new possibilities.
• Has a growth mindset.
• Finds opportunities in complexity and uncertainty.

Excellence

• Tailors oral and written communication to the needs of the audience.
• Is proactive and demonstrates initiative.
• Prioritises activities according to business and operational needs.
• Analyses issues to identify appropriate solutions and utilises available resources and toolsets to investigate and resolve problems.
   

Key Skills

• Minimum 4 years' experience in a similar role supporting financial clients, with proven customer service skills.
• Strong attention to detail, accuracy, and the ability to work to deadlines under pressure.
• Ability to work flexibly across extended trading hours.
• Experience working in professional, client-focused environments where detailed processes and procedures must be followed.
• Confident phenomenal teammate with strong interpersonal skills and a can-do attitude.
• Knowledge of equities and financial markets.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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