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YOUR JOB RESPONSIBILITIES

• The primary purpose of this role is to ensure NAB meets its obligations in relation to Know Your Customer (KYC) for existing Customers.
• Perform and complete Ongoing Customer Due Diligence reviews of customers of NAB adhering to the policies & procedures, regulations and the required quality standards.
• Proactively manage risk, meeting all policy and compliance requirements; perform controls; adhere to process and procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
• Employees are responsible for work which is performed within established routines, methods and procedures.
• Escalate issues to Leaders to ensure appropriate course of action is taken.
• This role has shared responsibility for Financial Crime compliance across the bank.
• Keep updated with policy and procedure changes.
• Maintain integrity of information contained in support systems
• Liaise with key stakeholders (e.g. Relationship Managers) on customer due diligence requirements when required

YOUR SKILLS AND EXPERIENCE

• At least 2-3 years of experience working in process execution and operational role, highly preferable experience in Banking or Financial Service industry.  

• Prefer experience of working in Customer Due Diligence/Enhanced Due Diligence ( CDD / ECDD ) or KYC Operations in financial institutions.
• Excellent verbal and written communication in both English and Vietnamese.
• Ability to analyse qualitative and quantitative data and draw conclusions.
• Ability to work together in a team in a high pressure fast paced environment.
• Strong attention to detail, strong investigation and problem-solving skills.  
• Demonstrated interpersonal skills, persuasive, stakeholder engagement and negotiation skills.
• Strong time management skills to meet internal SLA’s. 
• Understanding of and experience working with regulatory/risk frameworks and AML/CTF risk management (desirable)

THE BENEFITS AND PERKS  

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.  

1. Generous compensation and benefit package 

• Attractive salary and benefits  
• 20-day annual leave and 7-day sick leave, etc.  
• 13th month salary and Annual Performance Bonus  
• Premium healthcare for yourself and family members  
• Monthly allowance for team activities  
• Premium welcome kit and occasional gifts of appreciation  

2. Exciting career and development opportunities  

• Large scale products with modern technologies in banking domain  
• Clear roadmap for career advancement in both technical and leadership pathways  
• Premium account on Udemy
• English learning with native teachers  

3. Professional and engaging working environment 

• Hybrid working model and excellent work-life balance    
• Well-equipped & modern Agile office with fully-stocked pantry   
• Annual company trip and events    
• A solid and talented team behind you – great people who love what they do  

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE 

NAB is a place where colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow. 

If this excites you, let's have a chat over a cup of coffee! 

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.