What This Position is All About

Under direction from the Assistant General Manager of Operations, the Alterations Manager is responsible for providing leadership and support to all of the Alterations Associates in order to provide outstanding service and meet the demands of the clients and selling organization.

Who You Are:

• You inspire others with your vision and sense of purpose. You are an optimistic thought provoker who can motivate entire units or organizations while driving store and company initiatives.
• You are able to generate a variety of approaches to problem solving including new and novel ideas while paying close attention to detail.
• Achieves and exceeds financial and performance goals.
• Innate ability to gain ground without damaging relationships. Can be both assertive but diplomatic. You exhibit sound business judgment and have exceptional organizational skills.

You Also Have:

• 4 year degree preferred.
• 3+ years of management experience with comparable volume or a proven track record of success managing operations workforce and achieving results
• Fitting/tailoring experience in high-end or luxury merchandise setting is preferred
• Ability to fit and perform alterations on a wide range of garments
• Knowledge of Alterations industry including fabrication and styling of luxury merchandise.
• Proficiency in utilizing available technology, Word, Excel etc is required. Must be flexible in scheduling as the business needs evening weekend and holiday schedules.

As The Alterations Manager, You Will:

• Organize and build structural processes
• Drive positive outcomes through objectives and measuring and monitoring progress and results successfully
• Create a professional work environment by communicating and exemplifying our company's standards of excellence.
• Create effective teamwork between the selling organization and the Alterations department.
• Maintain a consistently high level of customer service within the department by recruiting, selecting, training, and developing quality professional Alterations Associates.
• Deliver ongoing education, assessment and performance feedback to associates with regard to quality, productivity, service and alterations policy and procedures
• Ad hoc responsibilities as needed

Your Life and Career at SFA:

• Be a part of a team of disruptors focused on stores and redefining the luxury experience.
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time Associates (including medical, vision and dental)
• An amazing Associate discount

Salary and Other Compensation:

The starting salary for this position is between [$81,721.61 – 90,000 annually].  Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.

This position is also eligible for bonus.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Thank you for your interest in SFA. We look forward to reviewing your application.

 SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.