At Fiserv, we partner with financial institutions and enterprises to deliver payments, processing, and financial technology solutions that drive client outcomes. You will support Relationship Managers in the day-to-day operational management of our national account portfolio, resolving complex issues and ensuring a consistent, high-quality client experience that protects and grows revenue.

What you’ll do:

• Resolve complex client issues and navigate customer challenges with a focus on increasing client satisfaction and retention.
• Execute add-on sales and upsell/cross-sell initiatives to optimize and protect revenue while controlling renewal compressions.
• Analyze client data to identify trends, inform account strategies, and produce actionable reports for Relationship Managers and leadership.
• Organize and manage multiple accounts with attention to detail; prioritize tasks and coordinate across internal teams to meet client SLAs.
• Communicate proactively with clients, ensuring clarity on issue resolution, service delivery, and commercial changes.
• Coordinate escalations, track account KPIs, and maintain accurate account and opportunity records in eCRM.
• Responsibilities listed are not intended to be all-inclusive and may be modified, as necessary.

Experience you’ll need to have:

• 3+ years of experience in strategic account management and client retention for enterprise or national accounts.
• 3+ years of experience in executing add-on sales, upsell, and revenue optimization strategies.
• 2+ years of experience in CRM platforms such as Salesforce (Sales Cloud) and CRM data management.
• 2+ years of experience in analyzing client data using SQL, Excel, Tableau, or similar BI/reporting tools.
• 3+ years of experience in payments or financial services product knowledge and relevant standards such as PCI DSS or NACHA.
• 3+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• Bachelor’s degree or equivalent experience.
• 4+ years of experience in the financial services industry.
• 4+ years of experience using Salesforce and CRM analytics.

How you’ll work:

• This role is on-site 3 days a week and 2 remote days per week. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• This role requires the use of a computer and audio equipment.

Sponsorship:

• Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

• Fuel Your Life wellness program with activities and rewards to support total well-being
• Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
• No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
• Recognition through Living Proof, with points redeemable for merchandise and gift cards
• Eight Employee Resource Groups to build connection and inclusion
• RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
• Comprehensive extended health care and vision benefits, plus dental coverage
• Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
• Company-paid Short-Term Disability and Long-Term Disability income protection
• Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits