Job Summary

The Office Coordinator is a key partner in keeping the clinic organized, compliant, and running smoothly each day. Working closely with the Clinical Director, this role provides administrative and operational support, coordinates facility and supply needs, assists with documentation and compliance activities, and serves as a responsive resource for families, staff, and internal partners.

By anticipating needs, resolving issues, and promoting a positive clinic culture, the Office Coordinator helps the clinical team stay focused on delivering high-quality care and meaningful outcomes for every child and family.

Duties/Responsibilities

• Provides daily administrative support to the Clinical Director, assisting with day-to-day clinic operations, administrative needs, reporting, documentation, and follow-up activities.
• Support clinic operations by coordinating facility and maintenance needs, managing inventory and supply ordering, and ensuring the clinic environment remains organized, safe, and operational.
• Partner with the Clinical Director to maintain compliance requirements by supporting payor documentation, audits, compliance tracking, corrective action tasks, and ensuring required records and documentation are complete, accurate, and maintained according to organizational and payor standards.
• Provide backup scheduling support and coverage as needed, utilizing standardized scheduling tools and processes. The Office Coordinator is not the primary scheduler but serves as a resource when scheduling assistance is required.
• Serve as an administrative liaison for families, third-party agencies, staff, and internal partners by providing professional, timely, and supportive communication regarding operational and administrative needs.
• Provide lunch coverage and operational support as needed to ensure continuity of clinic operations.
• Support clinic culture and employee engagement initiatives by serving as a Culture Champion and promoting a positive clinic environment.
• Collaborate with regional and clinic leadership to support additional clinics when needed (remotely) and as directed by the Regional Director of Clinical Operations (RDCO).
• Maintain client confidentiality and privacy by adhering to HIPAA regulations and organizational policies.
• Performs other related duties as assigned.

Knowledge, Skills & Abilities

• Excellent verbal and written communication skills.
• Excellent time management and organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Excellent organizational skills and thrives in paying attention to details.
• Must be detail-oriented and able to maintain confidential records and information.
• Ability to work independently while collaborating effectively with clinic leadership and cross-functional teams.
• Ability to identify, track, and resolve administrative and documentation discrepancies.
• Proficient with Microsoft Office Suite or related software.
• High school diploma or equivalent.
• RBT Certification required and must be maintained in good standing.
• Minimum of one (1) year of administrative, healthcare, or ABA-related experience preferred.
• Experience supporting compliance activities, audits, documentation tracking, or payer requirements preferred.

Benefits

• Hourly rates starting at $22.00 / hr. 
• Paid time off
• Paid holidays
• Medical, dental and vision insurance
• Retirement Plan
• Other supplemental insurance options, such as life insurance
• Continued professional development opportunities
• Supportive supervisors & mentors
• Tuition discounts from our University partners
• Opportunities for career advancement

Physical Requirements

• Remain in a stationary position: 1/3-2/3
• Traverse or move around work location: 1/3-2/3
• Operate or use department-specific equipment: less than 1/3
• Ascend/Descend equipment or ladder: less than 1/3
• Constantly position self to accomplish the Essential Functions of the role: less than 1/3
• Receive and communicate information and ideas for understanding: more than 2/3
• Transport, position, and/or exert force: less than 1/3
  • Up to 10 pounds: less than 1/3
  • Up to 25 pounds: less than 1/3
  • Up to 50 pounds: less than 1/3
  • Up to 100 pounds: less than 1/3
  • More than 100 pounds: none 

Who Is Acorn Health?

Acorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in integrity and quality for not only ourselves, but also in the field of ABA. We work courageously and with accountability to focus on the individuality of each child, collaborate with client families, and generate permanence in client outcomes. We strive to hire and to invest in our greatest asset, our employees, who are the heart of Acorn Health.

Vision & Mission

Acorn Health is driving autism therapy forward with our careful combination of ABA best practices and our pioneering next practices. Acorn Health is a standard-setting family of ABA treatment providers.

We believe the best employees want to work with companies who share their beliefs, and that is true for families who entrust us with children they love. Every day and every interaction, we strive to demonstrate our Five Core Values:

• Authenticity: We present our true, consistent selves. Everyone hungers for genuine connections.
• Accountability: We keep our promises and can be trusted with the life and future of a child.
• Teamwork: The best outcomes are produced by people who collaborate with enthusiasm.
• Growth: We know the needs of children and their families are unique and ever-changing.
• Hustle: In autism care and treatment, time is always of the essence. We do things now.

The above statements are intended to describe the general nature and level of work being performed by employees in this classification.

Equal Employment Opportunity

Acorn Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship or immigration status, veteran status, genetic information, height, weight, hair or hairstyle, familial status, marital status, or any other protected status covered by applicable federal, state, or local law.