Position Overview

This position oversees and manages the day-to-day activities of their respective Division Operations Area.  As an Operations Supervisor, you will set expectations and provide feedback to team members daily.  You will be responsible for maintaining and improving the overall quality and KPIs of your teams’ area through continuous improvement. 

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Support critical leadership functions for team including hiring, coaching, performance management, annual review, merit and engagement survey processes required to build a strong productive team
• Oversee, plan, and organize the department including responsibility for safety, organization, quality, compliance, turnaround time, efficiency, cost, and employee motivation daily
• Maintain accurate labor reporting of all hours within their area
• Work with divisional leadership to set area objectives including identifying the milestones, and executing the plan to include upward feedback
• Responsible for bank metrics in the area and department (Quality, SLA, Efficiency) and department or sub-department KPI’s and daily communication of goals and priorities
• Manage business issues and complaints in your area for root cause and improvement
• Oversee team training, including cross training, and new employees
• Meet with each employee within area monthly to review performance, what’s working, and what’s not working
• Develop and mentor team technicians daily
• Identify and mentor future bench opportunities
• Support positive collaboration across teams, managing any necessary conflict proactively
• Initiate and support continuous improvement efforts to achieve business strategy and goals relative to profitability, cost control, and increased efficiency
• Prepare and participate in ISO, FDA, Internal Audits, and tours as required
• Utilize Entrepreneurial Operating System “EOS” tools to create and improve work process and workforce
• Write and deliver annual performance reviews with Leadership support and guidance
• Other duties as assigned

Competencies (Knowledge and Skills needed for this position.)

• Work in a team environment
• Support the on-boarding/training of new team members
• Focuses on getting better every day
• Produce high quality work
• Willing to help other areas as needed
• Extensive knowledge of product line
• Lean Fundamentals & 5S
• Demonstrated knowledge and proficiency in the principles, procedures, and best practices related to manufacturing & fulfillment operations.
• Effective oral and written communication skills and group presentation skills.
• Ability to adapt to/work with a diverse workforce.
• Ability to work independently and as part of a team.
• Software proficiency including Excel, Word, and PowerPoint.
• Ability to identify opportunities for process improvements.
• Demonstrated organizational and administrative skills.  Attention to detail, ability to prioritize and handle multiple tasks and projects concurrently.
• Ability to Lead, Manage, and hold team members accountable

Desired Qualifications

Required Education: High School Diploma/GED

Preferred Education: Bachelor’s degree

Preferred Experience:

• 2+ Years of leadership experience
• Proficient in Microsoft Office
• Leadership experience across multi-functional teams
• Experience working in a regulated environment (ISO 13485:2016, ISO 9001, FDA QSR)
• 3 years of Order Management, Technical Support, Warehousing or Manufacturing experience directly with hearing instruments
• Process flow for custom product manufacturing: O/E, Assembly, Repair, Test & Insp., Invoicing, Shipping, International Experience, Information Systems (user competency), Kronos Application, Microsoft Office (Excel, Word, PowerPoint).
• Experience with Lean tools & EOS

Travel: Travel would be limited and then mainly local, if necessary, for learning opportunities.  Based on need, could support Global travel to share and develop Center of Excellence opportunities.

Direct reports: Individual contributors

Indirect reports: n/a

Job Location: Shakopee, Minnesota

Working Environment: The position will be working in the Operations area. 

Physical Demands:

Able to stand or sit for long periods of time. 

Able to lift 25 pounds by self and 50+ pounds with a team lift.  (i.e. Sitting, standing, lifting, bending, reaching, etc.)

Position Type and Expected Hours of Work:

2nd shift hours Monday - Friday with possible weekends as needed.

About Us

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

What We Offer
We value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Discounted GN Group products

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are committed to an inclusive recruitment process

GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. GN operates in more than 90 countries across the world. Founded in 1869, GN has more than 7,000 employees today.

Pay Transparency Notice: 

Depending on your work location, the target annual salary for this position can range from $86,900 to $93,500 /yr.  In addition, you may be eligible for a discretionary bonus.  Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience.  To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

GN participates in E-Verify. View the E-Verify poster here.  View the Right to Work poster here.

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.