Essential Job Responsibilities:

• Configure and deploy firewalls, switches, and wireless access points under guidance.
• Troubleshoot network issues like network slowness, IP conflicts, and routing issues.
• Support DNS/DHCP, VPN tunnels, VLAN design, and SDWAN/WAN routing.
• Conduct regular firmware updates and switch maintenance.
• Maintain firewall rule sets, conduct access reviews, and monitor IDS/IPS events.
• Participate in quarterly vulnerability scans and remediation plans.
• Update SOPs and document change logs for routine tasks.
• Travel up to 25% to support field sites, infrastructure hubs, or during major projects.
• Recommend enhancements for documentation or tools based on firsthand usage

Other Job Responsibilities:

• Follow standard operating procedures as developed by senior staff.
• Participate in 24x7 on-call for critical systems.
• Travel up to 25% to support field sites, infrastructure hubs, or during major projects.
• Maintain confidentiality of network credentials and user access.
• Participate in technical training, shadowing senior staff as part of onboarding.

Qualifications:

• Proficient understanding of TCP/IP, VLANs, IP addressing, switch and firewall configuration.
• Demonstrated ability to support, configure and deploy Fortinet and Cisco networks.
• Willingness to learn in a hands-on, fast-paced environment.
• Strong customer service orientation and communication skills.
• Ability to maintain a positive, professional and solutions-oriented approach with employees, supervisors and other departments
• Ability to complete multiple, diverse tasks of differing priorities.
• Familiar with switch stacking, firewall rules, VPN tunnels and SDWAN
• Ability to write clear technical documentation and work with minimal supervision.
• Exposure to SCADA or OT network environments is a plus.

Education Requirements, Certifications, Licenses, and Registrations:

• Bachelor’s Degree in Information Technology related field plus two (2) years of experience as a Network Administrator or in an IT role with the same or similar job responsibilities.

OR

• Associate Degree in Information Technology related field plus four (4) years of experience as a Network Administrator or in an IT role with the same or similar job responsibilities.

OR

• Five (5) years of experience as a Network Administrator or in an IT role with the same or similar job responsibilities.