JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Duties & responsibilities

Transforming to the Workplace Team of the future

o   Support the introduction of technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors

o   Adopt the JLL’s new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applications 

o   Support the development of an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile

Facilities Operations

o   Support site services (Soft & Hard) as part of the scope delivered where required

o   Ensure the implementation of a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure

o   Ensure all technology platforms are working as per the intent purpose and analytics are carried on a timely manner to ensure proactive response

o   Review operational SOP’s & propose / make changes as part of continuous improvement

o   Manage minor projects / churn in the office with PMO

o   Able to liaise with local / government agencies as part of operations

Human Experience

o   Ensure the delivery of the account’s Human Experience Roadmap at the site and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being at the site

o   Support the delivery of programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride

o   Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I

Employee Engagement

o   Create a fun and impactful employee engagement strategy

o   Engage with all guests, employees, and key stakeholders

o   Imbed in the FM team a culture of empowerment, engagement, and fulfilment

o   Develop employee support/feedback initiatives e.g. FAQ

o   Ensure effective communications and reporting to WorkplaceManager on operation matters and Workplace Experience

o   Evaluate service response time and analyse occupants’ service request trends and provide suggestions

o   Ensure feedback from meeting sessions is recorded and actioned to the satisfaction of the end user

Health and Safety

o   Support comprehensive health and safety programs across sites in full compliance with JLL safety standards and regulatory requirements.

o   Support a proactive safety culture through risk assessment, hazard identification, incident prevention, and emergency preparedness.

o   Be compliance with fire safety, building codes, and occupational safety legislation.

o   Support Site Lead to Investigate incidents thoroughly and foster JLL's zero harm commitment by embedding safety excellence into daily operations and service delivery

Communication

o   Share regular event and celebrations content through internal monitors and other communication channels.

o   Adopt innovative communication strategies

o   Champion monthly meetings with stakeholders to enhance relationships

Reporting

o   Ensure the monthly performance report is generated to meet Workplace standards.

o   Review monthly financial reports including the preparation of accruals and variance analysis

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.