Provides Tier 1 HR administration support to employees in accordance with established organizational procedures, policies, and agreed service level standards. Supports the end-to-end employee lifecycle, from onboarding through employment changes and ongoing workforce administration to separation, while ensuring data accuracy, compliance, and a positive employee experience.

Key Responsibilities

• Provide Tier 1 HR administrative support to employees and stakeholders in accordance with established policies, procedures, and service level agreements (SLAs).
• Process and maintain employee data and workforce transactions in HR systems following defined procedures and quality standards.
• Ensure strict compliance with data privacy, security, and confidentiality requirements when handling employee information.
• Perform accurate and timely data entry, validation, and maintenance activities with a strong focus on quality and productivity.
• Consistently achieve established service levels, productivity targets, and quality metrics.
• Maintain the accuracy and integrity of employee data across Workday, knowledge bases, and other HR service delivery systems.
• Ensure all transactions are properly documented, tracked, and completed within agreed turnaround times.
• Create, review, and update standard operating procedures (SOPs), process maps, work instructions, and knowledge articles while adhering to document management standards.
• Identify process improvement opportunities and recommend solutions that enhance efficiency, accuracy, compliance, and employee experience.
• Maintain electronic and physical employee records in accordance with company, legal, and audit requirements.
• Conduct periodic audits and data integrity reviews within Workday and other HR systems, and resolve identified discrepancies.
• Support reporting, compliance, audit, and special project requirements as assigned.
• Collaborate with HR, Payroll, Talent Acquisition, Employee Relations, and business stakeholders to resolve workforce data and HR administration issues.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field.
• Experience using Workday or other Human Resource Information Systems (HRIS), with knowledge of employee lifecycle transactions and workforce data management.
• Proficiency in Microsoft Excel, including PivotTables, formulas, and data analysis.
• Analytical and problem-solving skills with a high level of accuracy and attention to detail.
• Sound understanding of data integrity and governance principles, with the ability to assess the impact of data changes.
• Strong organizational and time management skills.
• Effective communication and interpersonal skills, with the ability to collaborate with employees, business leaders, and HR stakeholders.
• Ability to handle confidential information with professionalism, discretion, and a customer-focused approach.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].