Forward Deployed Engineer (FDE)

This position requires to be based in Monterrey - Remote

ABOUT Wonderful

Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.

Role Overview

As a Forward Deployed Engineer (FDE) at Wonderful, you’ll solve high-impact, real-world problems alongside enterprise customers and own work from first principles through production outcomes.

You’ll work directly with customers to understand critical workflows, design AI-driven solutions, and deploy agents that operate reliably in production. You’ll own projects end-to-end from problem definition and system design to launch and iteration - and be accountable for real business impact.

This is a hands on-generalist role for engineers who enjoy navigating ambiguity, learning quickly, and working across systems while partnering with enterprises as they become AI-driven organizations.

What You’ll Do

• Partner with customers to understand operational challenges and success criteria

• Translate open-ended problems into clear technical designs and implementations

• Build AI agents that integrate with customer systems and perform real tasks

• Own deployments, including reliability, performance, and continuous improvement

• Test with real data, measure outcomes, and iterate based on results

• Collaborate with Product & Engineering to ship high-quality solutions

• Contribute to tools, documentation, and best practices that scale customer delivery

What We’re Looking For

• 5+ years of experience in software engineering or technical problem-solving roles

• Strong fundamentals in software design, system thinking

• Experience working across systems, integrations, and data flows

• Comfort working directly with customers and owning ambiguous problems

• Clear communication skills and a strong ownership mindset

• Curiosity and interest in building AI-powered systems that work in practice

Nice to Have

• Experience in forward-deployed, solutions engineering, or customer-facing roles

• Exposure to AI agents, automation, or conversational systems

• Experience operating and improving production systems