📍 Guadalajara | Full-time | Fluent 🇪🇸 & 🇬🇧
At Bigblue, we're building the logistics backbone for the next generation of commerce.
Modern brands sell everywhere: through their own online stores, marketplaces, retail, social commerce, and more. Across every channel, customers expect the same fast, reliable, and transparent experience after they buy. What used to be Amazon's exclusive advantage is now becoming the standard for every ambitious brand. We're helping them get there.
Since 2018, we've built a tech-driven fulfilment platform used by 600+ brands, including Muji, Aigle, Scuffers, and Cabaïa. With 200+ Bigbluers across the UK, France, Spain, and Germany, our proprietary tech stack, and a network of 9 warehouses and over 100,000 sqm of fulfilment space across Europe, we ship millions of orders every month. And we're nowhere near done!
Backed by €20M+ in funding, we're expanding across Europe and building the operating system that will power modern commerce operations at a global scale.
At Bigblue, we hold ourselves to a very high bar: in the quality of our product, the rigour of our operations, and the care we bring to every merchant we work with. You'll be working alongside talented people on real, high-impact problems, in an environment where high standards come with genuine support, ownership, and room to grow. If you want your work to matter from day one, you're in the right place.
Bigblue is hiring a Warehouse Success (ADV) to act as the key link between the warehouse, customers, Account Management, Care, and operational teams.
The role is designed to ensure reliable, smooth, and compliant execution for customers while improving on-site operational performance.
The role
Manage customer requests and provide high-quality follow-up.
Handle proactive and reactive escalations.
Monitor SLAs, KPIs, billing items, and recurring operational risks.
Verify billing discrepancies with the relevant teams.
Collect and share forecasts to anticipate workload and peak periods.
Assess operational feasibility for custom customer requests.
Improve processes around quality, timelines, customer experience, and on-site routines.
Prepare and participate in customer steering committee meetings.
Ideal profile
2+ years in a customer-facing role such as customer service, account management, operations coordination, logistics coordination, or client operations.
Experience with operational teams, ideally in logistics, e-commerce, warehousing, supply chain, or a fast-paced service environment.
Comfortable managing customer requests, escalations, follow-up, KPIs, and operational constraints.
Strong ownership, structured communication, and prioritization under pressure
Native-level Spanish speaker and fully professional English
Why this role?
High-impact role between customers, warehouse operations, and business performance.
Daily on-site exposure to warehouse operations.
Opportunity to build customer trust, solve concrete operational problems, and improve processes.
International environment and visible impact from day one.
Benefits include flexible daytime hours, annual performance bonus, health and life insurance coverage.
Why join Bigblue
💼 High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
💙 Founders-led company with an innovative, caring culture.
🚀 Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
🌍 International environment: Work across Paris, Madrid, London, and our European warehouse network.
🥘 Food: 110€/month meal voucher via Alan, loaded straight onto your card
🏥 Health: private insurance via Alan
🚇 Transport: 15€/month via Alan
🚴 Sport: Wellhub — thousands of gyms, studios, and wellness experiences worldwide
Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.
Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.
