Daily operation:

• Monitor all daily warehouse operational activities, including inbound, outbound, and returns processes, to ensure smooth workflow, system accuracy, and compliance with SLA and customer delivery commitments

• Instruct, guide, and provide on-the-job training for warehouse staff to ensure strict compliance with SOPs, work instructions, quality standards, and productivity targets

• Interact with customers to understand their business requirements, order profiles, peak volumes, cut-off times, and special handling specifications

• Provide customer support in escalated operational situations, coordinate internal teams to resolve issues quickly, and manage overall daily workflow to maintain service level performance

• Support managers in organizing, planning, and implementing daily operations, manpower deployment, shift arrangements, and continuous improvement initiatives

Project developing

• Joining new project to set up operation process, standardize procedure, work instruction for operation.

• Propose and deploy improvement theme to improve operation efficiency.

End results

• Meet customer KPI and Department KPI

• All inbound and outbound shipments are planned and catchup customer’s requirement

• Customers satisfaction

Accountabilities:

• Achieve KPI of operations

• Meet business target

Job Requirements

Education:

• Bachelor’s Degree

Professional Qualification/Certification:

• Preferably with Professional Certification

Experience:

• Preferable to 3-4 years of professional experience in contract logistics/distribution center operations

• Solid experience in managing the sizable team

• Analytical and strategic thinking

• Strong customer mindset

• Result-orientated, good business sense, and hands-on

• Proactive, detail-minded, and continuous improvement

• Proficient in using Microsoft Office, WMS, TMS

• Good English communication skills ( verbal & written )