Position Title:

Department:

Job Description:

General Description:

The Vice President of Operations (VP) serves as a crucial link between diverse organizational functions and the Chief Administrative Officer (CAO) of OU Health (OUH) Services supporting the mission and vision of OUH.  The VP aligns and cascades organizational goals to the departments he/she oversees ensuring that strategic and tactical plans blend effectively to drive outstanding patient outcomes and operational excellence within a framework that supports excellence in the provider, employee, and patient experience and prudent stewardship of financial resources, driving growth of organizational impact of the state’s only integrated academic health system. Aids the CAO in the development and execution of operational plans required for achievement of clinical services strategies which are congruent with the mission, vision, values and strategic goals of the enterprise. This will be accomplished by leading within the structure and framework of accountability and sustainability set by the CAO in order to effectively communicate, collaborate, and engage a team of stakeholders; identifying key performance indicators and ensuring their alignment with metrics focused on quality, safety, cost, and utilization; executing on a quality improvement plan that ensures the best outcomes through performance-improvement activities; optimizing the use of information systems and technology and ensuring compliance with regulatory and accreditation requirements.

Essential Responsibilities:  Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities with or without accommodation may result in disqualification from the position. 

• OUH Services-wide responsibility for directing assigned areas of operation, tactics supporting the strategies, policies and procedures, budget process, project implementations, human resource management and committee representation.
• Responsible for collaboration with physicians, leadership, OU Health colleagues, and community stakeholders in developing goals and objectives for meeting the outcomes goals of OU Health as a whole and ensuring ongoing communication and partnership.
• Responsible for ensuring consistency and compliance and other regulatory standards, implementing and monitoring financial controls to ensure effective utilization of resources through budgeting and analysis of management reports, development of staff and our services, as well as organizational performance improvement, quality management, evidence-based outcome and setting the communication tone, values and culture of OU Health.
• Responsible for ensuring development and enforcement of all applicable policies, standards and regulations related to assigned areas of responsibility.
• Responsible for the implementation of process improvement initiatives and creation of an environment that places an emphasis on continuous monitoring and improvement within the assigned areas of responsibility.
• Establishes operational plan for areas of responsibility that supports the overall goals and strategies of OU Health as a whole.
• Areas of responsibility are subject to change at the discretion of the CAO in order to afford the opportunity for continuous development and/or need for change of scope to maximize performance. 

Leadership & Strategy

• In collaboration with the CAO, drive the growth, development, and management of assigned clinical services.
• Develop and maintain effective working relationships with leadership and key stakeholders across OUH Services and OUH and OUHSC as applicable. Work with leaders to coordinate services across all entities and throughout the health system, as applicable. 
• Develop and lead the assigned clinical services leadership team in close partnership with the physician leader/medical director of the services (where applicable).
• Engage in professional development and educational activities designed to promote, manage, and maintain state-of-the-art knowledge of developments in healthcare delivery, management, and business planning.

Operations

• Identifies opportunities to ensure effective employee engagement, quality of healthcare delivery, financial sustainability, and growth of the clinical services impact on healthcare delivery and the system-wide goals of OU Health.
• Shares responsibility for accomplishing the organization’s patient service, financial efficiency, and employee engagement goals.
• Oversees the business and fiscal management, including contracts, billing, compensation, procure to pay functions of assigned clinical services, the financial reporting, budgeting, and internal controls of reporting. 
• Ensures successful accreditation and re-accreditation of strategic programs, as applicable to assigned areas of responsibilities.
• Utilizes benchmarking tools (i.e. Vizient) to guide continuous performance improvement activity within the Accountability and Sustainability framework set by the CAO.
• Ensures standard work and daily execution at the frontline level of the performance improvement methodologies designed to empower assigned clinical services frontline employees and providers to continuously improve upon the operational performance of our services.

Compliance

• Fosters a culture of compliance, ensuring that operational and administrative functions, including record keeping and reporting are in compliance with applicable local, state, and federal regulations, and accepted rules of accrediting agencies; initiates corrective action as necessary. 

Fiscal

• Works with the CAO to prepare operating budgets and capital budgets; oversees said budgets throughout the course of the fiscal year and ensures that operating costs remain with the established fiscal parameters.
• Manages costs by continually seeking data that will identify opportunities and taking appropriate action with regard to non-value added services and costs.
• Directs and/or conducts determination-of-need and cost-benefit studies
• In conjunction with the CAO and Finance support colleagues, directs, coordinates, and oversees preparation of financial records, reports, and analyses applicable to the assigned areas of responsibility.  Reviews and interprets records and reports to ascertain extent to which goals are being attained. 

Minimum Qualifications:

Education: Master's degree in healthcare, business or other related field is required. 

Experience: Seven (7) years of progressively responsible leadership experience within a healthcare organization, preferably an academic health system. 

License(s)/Certification(s)/Registration(s) required: Member of ACHE or ACHE Fellow preferred.

Knowledge, Skills and Abilities:

• Demonstrated success fostering successful, large-scale change management outcomes through effective planning and communications is required.
• Operational experience and a record of success in complex settings required, preferably including an academic healthcare environment.
• Experience in business development, including strategic planning and operational leadership which includes significant budgetary responsibility required.
• Demonstrated ability to work collaboratively and effectively with a wide variety of professionals, with an emphasis on physicians and senior leaders.
• Experience leading a team of skilled, independent and competent departmental leaders.
• Ability to lead and work in collaboration with a diverse leadership group and relate to a broad group of leaders and stakeholders.
• Ability to plan, organize, prioritize, allocate resources, and manage multiple ongoing, concurrent projects.
• Interpersonal skills to successfully interact with all people, with the ability to gain buy-in from multiple people for the good of the organization.

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.