Role Summary/Purpose:

The PAM Product Owner leads the strategic evolution and enhancement of the enterprise Privileged Access Management (PAM) program, with a primary focus on risk-based remediation of high-risk privileged accounts and reduction of privileged attack surface. This role owns the product roadmap and drives rollout, adoption, and continuous improvement of the Delinea suite of products to deliver secure credential lifecycle management, privileged session management/recording, and integrations with enterprise platforms (e.g., ITSM, SIEM/SOAR). The Product Owner ensures the PAM program aligns to Zero Trust principles, enables Just-in-Time (JIT) privileged access where appropriate, strengthens audit readiness, and builds strong partner relationships across technology, security, and business stakeholders.

Essential Responsibilities:

• Own and communicate the multi-year product strategy and roadmap for the enterprise PAM program, aligning priorities to risk reduction, regulatory requirements, and enterprise modernization goals.
• Serve as Product Owner for Delinea capabilities, demonstrating working knowledge of the Delinea suite of products and how to apply them to secure privileged access across infrastructure, databases, cloud, and applications.
• Lead and manage Privileged Access Analysts, providing direct oversight to support PAM program initiatives, delivery execution, and operational maturity.
• Drive adoption of PAM best practices, including secure vaulting, credential rotation, least privilege, strong authentication, break-glass governance, segregation of duties, and monitoring/alerting.
• Implement and expand privileged access lifecycle controls (automated discovery through onboarding, access provisioning, rotation, session governance, and de-provisioning) across diverse environments.
• Enable Zero Trust-aligned privileged access patterns, including Just-in-Time (JIT) access, approval-based elevation, time-bound entitlements, and continuous verification/telemetry-driven controls.
• Oversee implementation and ongoing improvement of PAM capabilities including advanced monitoring, credential lifecycle management, privileged session monitoring/recording, and privileged access analytics.
• Define and enforce risk-tiered control policies and governance workflows (e.g., dual-control approvals, ticket enforcement, exception handling) to improve accountability and compliance posture.
• Lead integration of PAM with ITSM and security tooling, including automated workflows tied to incident/change processes, and integration with event monitoring/analytics platforms to improve detection and operational efficiency.
• Build and sustain strong partner relationships with IAM governance bodies, Security Operations, Infrastructure/Cloud teams, Application teams, and Audit/Compliance to align priorities, manage dependencies, and deliver outcomes.
• Prioritize and approve remediation work based on risk tiers, threat landscape, and enterprise impact; define success metrics and report program outcomes to senior stakeholders.
• Lead cross-functional initiatives through influence, setting objectives, driving alignment, and ensuring delivery with minimal-to-moderate leadership guidance.
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• High School Diploma or equivalent.
• 10+ years of experience in cybersecurity, with depth in Identity & Access Management (IAM) and security controls, including one or more of: Privileged Access Management (PAM), SSO, MFA, CIAM, RBAC, and/or directory governance.
• Demonstrated success delivering high-value, cross-functional technology/security initiatives across multiple workstreams and stakeholder groups.
• Proven ability to cultivate durable partnerships with internal and external business and technology stakeholders; collaborative, outcomes-driven operating style.
• Demonstrated leadership through mentoring, coaching, and enablement, including creating product roadmaps, supporting skill development, and driving team maturity.
• Strong requirements and delivery execution skills: elicitation, documentation, and translation into implementable delivery artifacts (user stories, workflows, process maps); experience supporting Agile/Scrum execution (backlog/standups/removing blockers).
• Hands-on experience with ITSM platforms in an operational/delivery context (e.g., catalog, incident/problem/change workflows, dashboards/reporting), including building standardized documentation to support audit readiness and adoption.
• Ability and flexibility to travel for business as required

Desired Characteristics:

• Experience implementing and operating Delinea PAM solutions, including Secret Server and complementary capabilities used for privileged credential management and privileged session governance.
• Advanced expertise in PAM best practices, including risk-based security controls, credential lifecycle management, privileged session monitoring/recording, privileged identity governance, and audit-ready control evidence.
• Experience designing/implementing Zero Trust and JIT privileged access models, including approval workflows, time-bound elevation, and policy-based enforcement.
• Knowledge of automated discovery tooling, behavioral analytics, privileged anomaly detection, and common compliance/audit frameworks.
• Experience designing and implementing dual-control policies/workflows tied to incident and change processes.
• Strong communication skills, including reporting program metrics and influencing senior stakeholders across Security Operations, Audit, and IAM governance bodies.

Grade/Level: 13

The salary range for this position is 155,000.00 - 260,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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