Samsung SDS America is the North American technology and digital transformation arm of Samsung SDS, a global leader in IT services, cloud, artificial intelligence, enterprise platforms, cybersecurity, and logistics solutions. We partner closely with Samsung’s industry-leading businesses—including Samsung Electronics, Samsung Semiconductor, Samsung Display, and Samsung Research—to design, implement, and support innovative technology solutions that accelerate business performance.

 In addition to supporting Samsung affiliates, Samsung SDS America works with enterprise customers across a wide range of industries, helping organizations modernize their technology ecosystems through cloud transformation, data management, cybersecurity, AI, enterprise applications, and digital innovation. Our teams combine deep technical expertise with a collaborative, customer-focused approach to deliver secure, scalable, and business-critical solutions.

Positions Summary

We are seeking a VMware Engineer to manage, maintain, and optimize enterprise virtualized environments, including VMware ESXi, vCenter, Horizon View, and end-user virtual desktop infrastructure (VDI). This role is responsible for server provisioning, VDI desktop and application pool management, user entitlements, system patching, monitoring, and end-to-end troubleshooting to ensure reliable and secure operations. The ideal candidate will have hands-on experience with Horizon View Connection Servers, Unified Access Gateway (UAG), PowerCLI, PowerShell, Windows Server environments, and VMware infrastructure, including VxRail. The engineer will collaborate with business stakeholders and technical teams to identify infrastructure improvements, plan upgrades, maintain documentation, and enhance system performance and availability. This position requires strong networking and troubleshooting skills, effective communication, and participation in a 24/7 on-call rotation to support critical enterprise systems.

Responsibilities

• Install, configure, and maintain VMware ESXi hosts, vCenter Server, and virtualized infrastructure.
• Provision, configure, and manage virtual machines, including compute, storage, and network resources.
• Deploy and maintain VMware Horizon VDI environments, including desktop pools, application pools, and user access.
• Manage Horizon Connection Servers, Unified Access Gateway (UAG), desktop images, and user entitlements.
• Troubleshoot and resolve issues across VMware, VDI, Windows operating systems, storage, and networking.
• Monitor system performance, availability, and capacity; respond to alerts and resolve issues promptly.
• Perform system patching, software updates, upgrades, and routine maintenance.
• Use PowerCLI and PowerShell to automate administrative tasks and improve operational efficiency.
• Support backup, recovery, disaster recovery, and high-availability requirements.
• Identify and recommend infrastructure upgrades, capacity improvements, and technology refreshes.
• Maintain technical documentation, configuration records, troubleshooting guides, and operating procedures.
• Work with infrastructure, networking, security, application, and business teams to resolve issues and improve services.
• Follow security standards and established incident, problem, and change management processes.
• Communicate system issues, outages, and maintenance activities to relevant stakeholders.
• Participate in a 24/7 on-call rotation to support critical systems and restore services promptly.

Requirements

• 3-5 years’ experience as a System administrator and End User Computing Specialist.
• Experience in Planning, installation, configuration, and troubleshooting of Horizon View and VMware environments.
• Experience with Horizon View Connection servers and UAG.
• Experience with Vcenter and VXrail
• Experience with Windows Server 2012,2016,2019, and windows desktops.
• Scripting Knowledge of PowerCLi and Powershell.
• Ability to troubleshoot at an advanced and high level of end-to-end virtualized environments.
• Ability to use and implement monitoring tools, patch tools, and application management tools.
• Experience with IDRAC.
• Strong Communication skills both verbal and written.
• Ability to work in a team as well as independently.
• Knowledge of change management process.

Nice to have

• Knowledge of instant clones and APP Volumes.
• Experience with Remote Desktop Server.
• Experience with Active Directory, Microsoft Exchange, and MSSQL.
• Strong Networking Skills.

Benefits

Samsung SDSA offers a competitive salary, and a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. If you need assistance and/or a reasonable accommodation, please send your request the recruiter.