Years of Experience: 5 - 7 years of experience

Education Requirements: Bachelor's degree in computer science, information technology, or a related field, or equivalent experience.

Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.

Position Description: The Virtualization Administrator II or equivalent is responsible for managing and maintaining

the agency’s virtualized IT infrastructure to ensure its stability, performance, and security. This includes administering both on-prem and cloud hosted environments, resolving virtualization-related issues, and supporting agency IT initiatives. The role involves oversight of the on-prem hardware infrastructure (e.g., servers and storage), the on-prem hypervisor environment (e.g., VMWare, vSphere), and CSP infrastructure hosted in Microsoft Azure. The Virtualization Administrator II also contributes to the automation oof infrastructure deployment and the integration of Infrastructure as Code (IaC) into CI/CD pipelines.

Responsibilities: Key responsibilities include architecture, complex troubleshooting, overseeing upgrades and migrations, implementing backup and disaster recovery, automation, and providing mentorship to junior staff.

Requirements

The Virtualization Administrator II shall be responsible for, but is not limited to, performing the following:

• Designing, building, implementing, and troubleshooting information systems hosted on VMware, AWS, and Azure.

• Providing technical support for existing and emerging virtualization technologies and assisting with planning and execution of related technology projects and initiatives.

• Overseeing the installation, configuration, and maintenance of virtual machines (VMs), virtual infrastructure, and physical infrastructure (including rack mounting and hardware configuration).

• Monitoring the performance of virtual environments and optimizing resource allocation to ensure efficient operation.

• Diagnosing and resolving issues related to virtualization, including VM performance, connectivity, and security.

• Implementing and managing backup and disaster recovery solutions for virtual environments.

• Ensuring the security of virtual environments by applying patches, updates, and mandatory/recommended security configurations.

• Maintaining detailed documentation of virtualization configurations, procedures, and policies.

• Working closely with other IT teams to support virtualization needs and integrate virtual solutions with other systems.

• Implementing and managing backup and disaster recovery solutions to ensure data integrity and availability.

Required Skills:

• Bachelor's degree in computer science, information technology, or a related field, or equivalent experience.

• 5-7 yrs leading virtualization administration.

• Demonstrated experience in leading the management of VMware, Hyper-V, or similar technologies.

• Automating IT administration and server provisioning through tools such as Azure DevOps, Azure Automation, Azure CLI, PowerShell, VMWare PowerCLI, and Terraforms.

• Integrating infrastructure tool APIs to enable the deployment of Infrastructure as Code integrated with CI/CD deployment pipelines.

Preferred Skills

• VMware Certified Professional (VCP) and Microsoft Certified: Azure Administrator Associate preferred.

 Soft Skills:

•  Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.

• Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way.

• Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills.

• Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency.

• Problem Solving:. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.

• Results oriented: Able to drive things forward regardless of personal interest in the task.

Benefits

SES provides a competitive salary and the following benefits:

• Medical
• Dental
• Vision
• AD&D
• STD
• LTD
• Company paid Life Insurance
• 401k with employer contribution
• Paid Time Off
• Pet Insurance