What is the opportunity?

Identify and deliver on the UX research needs of the RBC US Wealth Management Technology team to ensure data-driven prioritization and decision-making drives the user-centered design process for our technology platforms. As a UX researcher, you will partner with Product and Capability Owners, stakeholders, and the UX team to identify, design and execute on end user research needs of various technology projects and initiatives. You will analyze and share research results to UX designers, developers and other business and technology stakeholders to help discover, define and influence the delivery of optimal technology solutions, based on the needs of our end-users.

What Will You Do?

UX research practices and methods

·       Design, plan and execute research to meet the needs of assigned projects; identify the most appropriate research methods to meet the needs of project-specific assignments

·       Plan, facilitate and capture the results of discovery sessions, process mapping, journey mapping, design-thinking workshops and requirements gathering

·       Capture, analyze and distill user feedback; partner with technology experience consultants and product and capability owners to formulate actionable ideas based on user feedback

·       Create research artifacts (such as presentations, journey maps, and personas) based on feedback from our users, business partners, Operations, Supervision and our technology teams

·       Deliver relevant, reliable data to inform and influence teams in user-centered design decisions

·       Complete heuristic evaluations of products, services and processes

·       Use proven research practices and methods, tools and techniques; stay current to offer insight on innovation in the UX research space

Communication and collaboration

·       Collaborate closely with technology partners, UX designers, product team and developers

·       Present user research in a clear, concise format

·       Collaborate with technology experience consultants, product and capability owners to raise and escalate risks to user experience based on user research and feedback

·       Articulate and advocate for the ideal client/user experience

Technology and Organization

·       Understand how the RBC Wealth Management systems and processes work together

·       Ability to develop a deep understanding of our various technology users

What Do You Need to Succeed?

Must-Have

• Bachelor’s degree or equivalent experience required
• 2+ years’ experience developing personas, journey maps and epic stories
• 2+ years’ experience implementing proven research methods, including but not limited to, user interviews, usability testing, card sorting, cognitive walkthroughs, concept testing and competitive analysis
• End-to-end qualitative and quantitative research skills
• An understanding of the firm’s compliance policies and procedures
• Strong technology background - able to quickly learn new tools and technologies
• Advanced technology and presentation skills: MS Office, Web-based learning tools, presentation hardware
• Ability to travel up to 20%

Nice-to-Have

• Financial services industry experience a plus
• Strong organizational skills with ability to prioritize multiple projects while paying attention to detail
• Strong verbal and written communication skills
• Team oriented and collaborative experience working with key stakeholders

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Opportunities to build close relationships with clients.

The expected salary range for this particular position is $70,000-$130,000 depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.