About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About the role

The US Command Center Manager role is critical for both the growth of the Command Center as well as for maintaining BAU operations.

Carrier runs Command Centers based out of US (Kennesaw) and India (Bangalore) for managing the HVAC Equipment Management operations of customers globally. Carrier is looking for Lead Service Manager with Mechanical / HVAC / Controls and Customer Management experience to lead the North America Command Center in Kennesaw.

This position follows a hybrid schedule, with 3 days onsite and 2 days remote per week

Key Responsibilities

• Engage with internal Carrier and External Customers for Service discovery, definition, deployment, and ongoing operations. Co-own the overall P&L of the Command Center execution for the US region. This will be a global role based out of the US
• Lead a team of 2 to 3 direct reports (Service Managers/Supervisors) and ~20 indirect technical support engineers
• Design and run global delivery operations engaging with teams in India and other geographies
• Business Process Management – discover, define, develop and deploy processes that span teams and geographies
• Drive the Command Center growth to the next levels and make it best in class

Services Design

• Engage with internal and external customers, understand business, technical & commercial needs, adapt Command Center Solution to the customer needs and design the overall service (people/process/technology/commercial - PPTC) by working with various stakeholders. Lead/Support Contract and Commercials design based on the nature of service and customer

Sales Support

• Contribute to and participate in Sales Pursuits from the command center side. Support with RFP/RFI responses, solutions, processes, efforts/costing, customer visits, tradeshows

Remote Service Operations Management

• Lead the Command Center team from the Setup, Transition, Stabilization and Operations phase of remote operations. Engage with the global team for hybrid delivery model and drive operational and business efficiency

Team Leadership

• Hire, groom and mentor technical service managers/leaders, engineers for technical operations. Design and implement measures of competency development

Drive Digital Transformation Adoption

• Act as the champion for digitization adoption internally within the team for operational excellence as well as with the customer for adopting IoT, Analytics, Service Management Products and Services

Required Qualifications

• Associates degree
• 10 + Years of work experience in Energy Management Systems related areas of System Integration and/or Remote Services Management for HVAC Equipment
• 5 + years of prior experience of working with customers and internal stakeholders and capturing business needs, translating them into services solutions covering techno process commercial aspect
• 5 + years of working Familiarity with HVAC equipment like Chillers, plants, RTU and multiple Control Solutions including but not limited to Tridium, Schneider, Honeywell, Trane, Novar, etc.
• 3 + years of Business Process Management experience with discovery, define, develop and deploy processes that span teams and geographies

Preferred Qualifications

• Preferably handled 2 to 3 multisite projects / large site projects (2000 plus sites) for Remote Energy Management System and/or System Integration
• Experience managing supervisors and team leads
• Global delivery experience
• Excellent Customer management and Customer Engagement skills
• Good understanding and exposure to Project Management and Service Management
• Experience working with different internal teams and at different internal Business unit and other business unit levels
• Experience working with field service teams/vendors in some capacity

Pay Range

Other Compensation

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

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Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.