US and International Casualty Claims Manager

Location: London

Position: Full time, permanent

We are seeking an experienced US and International Casualty Claims Manager to lead a high-performing claims team handling complex casualty claims across our international portfolio.

This is an excellent opportunity for a technical claims leader who is passionate about people development, delivering outstanding customer outcomes, and driving operational excellence.

Key Responsibilities

• Lead, coach, and develop a team of casualty claims professionals.
• Oversee the handling of complex US and International Casualty claims.
• Provide technical guidance on coverage, liability, reserving, and litigation matters.
• Build strong relationships with clients, brokers, coverholders, TPAs, legal partners, and underwriters.
• Drive continuous improvement, performance management, and best practice claims handling.
• Support portfolio performance through effective claims insights and stakeholder engagement.

About You

• Extensive experience handling US and/or International Casualty claims.
• Proven leadership and people management experience.
• Strong technical casualty claims expertise and commercial awareness.
• Excellent communication, decision-making, and stakeholder management skills.
• Credibility in the London and Lloyd's market and a practical understanding of delegated business.
• Willingness to travel and attend client and market events.
• ACII, CII or a similar professional qualification.

Why Join Us?

This role offers the opportunity to lead a talented team, influence claims strategy, and play a key role in the success of a growing international casualty portfolio.

What Can You Expect From Us?

Alongside a competitive base salary and performance-related discretionary bonus, we offer a broad range of employee benefits.

Hybrid Working

At MS Amlin we operate a hybrid working model. Our teams spend 3 days a week in the office, balancing flexibility with the collaboration this role needs.

About MS Amlin

MS Amlin is a leading (re)insurer and part of the global MS&AD Group. With more than 120 years of experience and a strong presence in Lloyd's of London, we help clients navigate complex and demanding risks through specialist underwriting and claims expertise.

We are committed to building a workplace where all talent is welcomed and everyone has the opportunity to influence how the business works. Our employee resource groups support our Diversity, Equity and Inclusion goals.