JOB SUMMARY: Interviewing applicants for Medicare Supplement insurance in a professional, patient, honest, confidential, and efficient manner.

Primary Responsibilities other duties may be assigned as necessary:

• Responsible for conducting phone interviews on both outbound and inbound telephone calls.
• Verify all necessary information from the application over the phone with an applicant
• Follow a telephone script and when appropriate, use supplemental questionnaires for medical conditions and certain medications to obtain detailed information about the condition/medication in question.  
• Carefully listen to the applicant’s responses to ensure the accuracy of the information gathered.  
• Identify and request any outstanding underwriting requirements to complete the processing of an application.
• Enter completed interviews and underwriting requirements in the admin system. 
• Determine if an applicant meets the underwriting guidelines set forth by our clients.
• Comfortable working in a fast-paced environment while demonstrating critical and analytical thinking capabilities.

Primary Skills & Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  

• High school diploma or GED equivalent with 1 year of proven experience in insurance, medical field, or customer service
• Medical insurance background preferred
• Proven prescription drug knowledge required; Pharmacy background preferred
• Strong phone contact handling skills and active listening
• Familiarity with Microsoft Office products
• Ability to adapt and respond to different types of people and tasks
• Excellent communication and documentation skills
• Problem solving ability with high level of attention to detail
• Ability to exercise good judgment, maintain confidentiality, and uphold ethical standards
• Confident, self-motivated individual who thrives both independently and within a team environment
• Ability to multi-task, prioritize, and manage time effectively and efficiently
• Reliable transportation and the ability to be punctual and dependable
• Ability to work scheduled shifts, rotate schedules with other employees for proper department staffing needs and work overtime as needed
• May have agent license but no active appointments

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.