Description

Summary:

The Treasury Management Svcs. Specialist 2 ​handles many different request to change accounts default set up, special pricing, grouping, Earnings Credit Rate, Account Analysis Statement, etc. They provide excellent customer service while supporting Treasury Management products. 

Duties and Responsibilities:

• Perform Quality Check process on completed work 
• Perform research 
• Assist in the training of new colleagues on any/all functions special projects as assigned
• Understand business rules surrounding the different Huntington account types 
• Perform all department functions consistently meeting or exceeding established level of service and department standards for individual productivity and accuracy 
• Assist in daily workflow coordination 
• Participate in system upgrades and testing 
• Adheres to Bank Policy and Procedures
• Complies with Regulatory Requirements 
• Follows effective controls and processes to ensure risks are measured, monitored and controlled. 
• Keeps abreast of risk related changes that may impact work functions and processes. 
• Knowledge of ACH processing, understand NACHA rules to perform research function.  
• Leadership skills, proven ability to support and encourage team members through work distribution and direction.  
• Ability to recognize and quickly fill production gaps as needed with minimal supervision including leadership and delegation practices.  
• Ability to increase personal productivity levels as needed in order to meet the department processing deadlines.  
• Handles escalated customer issues, or further escalates customer issues as appropriate. 
• Exchanges information and resolves issues by researching solutions and identifying the best solution, where multiple non standard solutions are available. 
• May be asked to provide input to setting team goals with management input and concurrence.  
• Contributes to Special Projects Creates and maintains documentation when necessary. 
• May be asked to contribute to periodic reporting for management.
• Performs other duties as assigned.

This position must be located at either 5555 Cleveland Ave Columbus, Ohio or 2910 Jackson St Tupelo, MS.

Basic Qualifications:

• High School diploma or GED required.
• 3+ years direct customer service experience

Preferred Qualifications:

• Ability to multi-task while performing multiple high risk processes.
• Ability to work in a fast paced environment.
• Experience working in a high risk area with the ability to identify and mitigate potential risk.
• Experience with high performance culture is a plus.
• Ensure efficient and timely deliverables; adapt quickly to an intense and changing environment.
• Ability to work under tight deadlines with accuracy.
• Demonstrated ability to learn multiple processes quickly.
• Experience servicing customers via telephone, a plus.
• Ability to perform accurate work under pressure is critical.
• Ability to work effectively in a deadline driven, high monetary risk environment.
• Strong verbal and written communication skills.
• Strong analytical and decision-making skills.
   

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.