Job Summary

We are looking for a proactive, organised and detail-oriented Training & General Affairs Assistant to join our HR team in a fast-paced retail and airport operating environment.

The role will spend approximately 80% of its time supporting the Training & Development (T&D) team, with primary responsibility for training administration, coordination, record management, mandatory training compliance and training-related claims and payment administration. The remaining 20% will provide General Affairs (GA) support, particularly during the absence of the HR/GA Assistant or when additional operational support is required.

The Company reserves the right to review and reasonably adjust the scope of responsibilities, with appropriate communication, based on evolving business and HR operational requirements.

A.   Training & Development Administration – 80%

1. New Hire Training Coordination

• Serve as the key administrative point of contact for airport-specific and mandatory training requirements.
• Coordinate training registration including One Changi Learning Portal, Changi Orientation Programme (COP), RICE and other applicable airport training.
• Provide new hires with clear instructions, schedules, registration details and completion requirements.

2. Training Coordination & Scheduling

Support the T&D team in coordinating internal and external training programmes include:

• Training registration and enrolment;
• Venue/meeting room arrangements;
• Training invitations and employee communication;
• Attendance confirmation;
• Attendance tracking;
• Post-training evaluation administration

• Track mandatory training completion, certification validity and renewal/expiry dates where applicable.

4. Training Records & Reporting

• Maintain and update the Company's training database, trackers and employee training records to ensure attendance records, evaluation etc are properly maintained and easily retrievable.

• Training programmes completed;
• Attendance;
• Training hours;
• Post training evaluation records

5. Training Grants & Finance Administration

• Support applications and submissions for applicable training grants, funding and Absentee Payroll claims/subsidies.
• Support training-related financial administration, including preparation and submission of payment requisitions to Finance for training providers.

• Verify training invoices and supporting documentation before submission.

B.   General Affairs Support – 20%

Provide backup support for General Affairs, particularly during the absence of the HR/GA Assistant to attend to reasonable GA-related requests from internal stakeholders / colleagues or when additional GA support is required. Responsibilities include, but are not limited to:

Office & Visitor Support

• Attend to visitors professionally and courteously to uphold Lotte's corporate image.
• Support general reception/front-office requirements when required.

Pantry & Office Readiness

• Ensure daily pantry supplies are adequately replenished and common areas remain presentable.
• Support general office and workplace-readiness requirements.

New Hire & Employee Support

• Support uniform issuance/distribution to new hires where required.
• Assist with other onboarding logistics or employee-related administrative requirements during the absence of the HR/GA Assistant.

Other Responsibilities

• Coordinate incoming and outgoing courier services.
• Perform other duties or projects assigned by the immediate supervisor or Head of HR/GA according to business requirements.

Requirements

• Diploma or equivalent qualification in Human Resources, Business Administration related discipline.
• Preferably 1 year of relevant HR / Training / General Office administration experience.
• Comfortable working with spreadsheets, trackers, government training grants portals
• Good working knowledge of Microsoft Office, particularly Excel, Word and PowerPoint.
• Strong administrative, organisational and proactive follow-up skills.
• Good written and verbal communication skills.
• Meticulous and detail-oriented to ensure accuracy of training records

Benefits

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances
• Birthday Leave