Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

Overview

The Trainer will be responsible for delivering training programs to new and existing agents at InteLogix. The ideal candidate will have a strong understanding of our products and services, as well as excellent communication and presentation skills. The Trainer will play a key role in ensuring our call center team provides excellent customer service.

Responsibilities

• Responsible for the implementation and administration of the Intelogix Training Program and Client specific training process for new hires

• Responsible for development of follow-up training for employees in production

• Will review and verify hours recorded on employee timecards and sign that the information is accurate and correct

• May be actively involved in the scheduling/facilitation of LLS sessions

• Prepares materials essential for the training process (copies, presentations, memos, etc.)

• Will report technical problems and follow-up to ensure resolution

• Adhere to Company attendance, punctuality, and meal and rest break requirements

• Maintain concentration and focus in order to meet performance goals

• React positively to an ongoing, changing environment

• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals

• Maintain good working relationships with assigned supervisors and coworkers

• Work safely without presenting a threat to self or others

• Perform additional duties as required by management

• Supervises new hires during the training process in conjunction with their assigned manager

• Training employees; planning, and assigning work; addressing complaints and resolving problems

• Evaluates and assists each new hire as they progress through training

• Authorized to edit/add timecards in the timekeeping system

• Authorized to recommend disciplinary action

Qualifications

• High School Diploma or equivalent is required; some college preferred

• 6 months of related experience is required or equivalent education in training/teaching is preferred

• Must be able to maintain the highly confidential nature of administrative work

• Must be able to establish and maintain effective working relationships with supervising personnel, co-workers and subordinates

• Have the ability to project and convey a positive, concerned, and professional image to applicants and employees

• Must be a detail-oriented individual

• Communicate clearly and effectively, both orally and in writing

• Write in a clear and concise manner

• Manage time effectively

• Solve problems or issues that may come up

• Concentrate and focus for extended periods of time

• Cope with high-stress and changing environment

• Adhere to policies and procedures

• Adhere to work schedule and punctuality requirements

• Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems