About this Tool Hire Manager role at STARK Group
At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
We know the trade. In fact, on average you'll find close to 90 years' experience in every Jewson branch!
We are recruiting for a Tool Hire Manager, to join our thriving Jewson branch in Hull, HU7 0XU.
This is a full-time role working Monday-Friday 7:30 – 17:00, and every other Saturday from 08:00-12:00.
What You’ll Be Doing
Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations
Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro-active cross selling
Provide guidance and constructive feedback to team members, assisting in their development and supporting them to deliver a high-quality customer experience
Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures
Support branch colleagues in building knowledge and competence in tool hire products
Ensure tool hire standards are always maintained
Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network
Supervision - Effective supervision of the branch tool hire team in support of Branch Manager
Sales - Effective contribution to Tool hire growth & profitability vs target by actively cross-selling and upselling to customers
As part of the role, you will be required to drive a 3.5 tonne van to deliver and collect customer orders, so a full UK driving licence is essential.
What We’re Looking For
Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts
Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics
Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
Pride - You take pride in your work and are dedicated to producing top-notch results.
What’s in it for you
Competitive Basic Salary
Performance Related Bonus
34 days holiday per year
Retirement Savings Plan (Pension) – with Legal & General
Life Assurance
Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
Refer a Friend scheme
Wellbeing Centre via Work Perks
Why Choose Us?
Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
What's Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
