Project Role : Test Automation Lead
Project Role Description : Lead the transformation of testing into a continuous and efficient end-to-end quality engineering function through the use of quality processes, tools, and methodologies significantly improving control, accuracy and integrity. Evolve more predictive and intelligent testing approaches based on automation and innovative testing products and solutions.
Must have skills : ServiceNow Automated Test Framework (ATF)
Good to have skills : ServiceNow Human Resource Service Delivery (HRSD)
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are looking for an experienced ServiceNow Test Lead with expertise in ServiceNow testing, Automated Test Framework, test strategy, and test coordination. The role involves defining test approaches, leading end-to-end testing activities, driving automation adoption, coordinating with cross-functional teams, and ensuring high-quality ServiceNow releases across multiple modules and integrations.

Roles & Responsibilities:
Define and execute the overall testing strategy for ServiceNow implementations, enhancements, and releases.
Lead functional, integration, regression, SIT, UAT, and production validation testing activities.
Design, develop, maintain, and optimize automated test suites using ServiceNow Automated Test Framework (ATF) to improve test coverage and release efficiency.
Coordinate testing activities across business, development, integration, and project teams.
Manage defect lifecycle including defect triage, prioritization, root-cause analysis, and closure validation.
Ensure test coverage across ServiceNow modules, integrations, workflows, security, and reporting capabilities.
Define and track quality KPIs including defect leakage, automation coverage, test execution progress, release readiness, and overall quality metrics
Mentor and guide test engineers, review test artifacts, and drive testing best practices.
Supprt audit, compliance, and governance requirements by maintaining required testing documentation and traceability.
Prepare test plans, test execution reports, quality metrics, and release readiness assessments for stakeholders.

Professional & Technical Skills:
Strong hands-on experience in ServiceNow testing across HRSD, ITSM, CSM, Employee Center, or other ServiceNow modules.
Expertise in ServiceNow Automated Test Framework, including design, execution, maintenance, and optimization of automated test suites.
Experience creating test strategies, test plans, test scenarios, test cases, and test execution reports.
Strong understanding of integration testing, API testing, data validation, workflow testing, and end-to-end business process testing.
Experience coordinating testing activities across multiple teams and stakeholders.
Strong analytical, defect management, troubleshooting, communication, and stakeholder management skills.
Experience leading test teams, mentoring junior testers, and driving quality assurance initiatives

Additional Information:
The candidate should have minimum 5 years of experience in ServiceNow Human Resource Service Delivery (HRSD).
This position is based at our Bengaluru office.
A 15 years full time education is required
Knowledge of test automation tools, CI/CD pipelines, and DevOps testing practices.
Exposure to ServiceNow AI capabilities, Virtual Agent, Now Assist, and automation solutions.
Experience working in Agile delivery environments and large-scale enterprise ServiceNow transformation programs.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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