About the Role:

The Tennis Shop Supervisor supports the daily operations of the tennis shop and facility, ensuring a high level of service for members and guests. This role combines retail operations, administrative responsibilities, and front-line customer service to create a welcoming and efficient tennis environment.

Retail & Shop Operations

• Perform daily shop attendant duties, including restocking drinks, snacks, and retail merchandise
• Operate the retail point-of-sale (POS) system accurately and efficiently
• Receive and process incoming merchandise (hard goods), maintain inventory, and handle special orders
• Maintain cleanliness, organization, and presentation of the shop
• Prepare and serve beverages, including alcoholic beverages, in accordance with club policies and local regulations

Customer Service & Member Experience

• Provide exceptional, professional customer service to members and guests
• Greet members and guests, assist with inquiries, and direct them to assigned courts
• Facilitate clear and timely communication between members and tennis staff regarding scheduling, programs, and general inquiries
• Support a welcoming and organized atmosphere within the tennis facility

Court & Facility Coordination

• Monitor court sheets and assist with court assignments and scheduling
• Track and enter court usage data accurately
• Communicate court availability, changes, and updates to both members and tennis staff
• Oversee general facility activity during shifts to ensure smooth operations

Administrative & System Management

• Process billing for all tennis programs using Northstar
• Manage and create tournament and event registrations within Northstar
• Ensure drink and food requisitions are completed accurately and submitted in a timely manner
• Maintain accurate records and reporting using Microsoft Excel

Requirements

• Strong customer service and interpersonal skills
• Excellent communication skills, with the ability to coordinate effectively between members and staff
• Experience with retail operations and POS systems preferred
• Proficiency in Microsoft Excel (intermediate to advanced)
• Experience with Northstar or similar club management software is a plus
• Strong organizational skills and attention to detail
• Ability to multitask and work in a fast-paced environment
• Professional demeanor and team-oriented mindset
• Ability to work evenings, weekends, and holidays

Benefits

• Medical, Dental, Vision, and Life Insurance
• Short-term and long-term disability insurance
• Paid Time Off (PTO)
• Verizon Phone Bill Discounts
• 401K + employer match (up to 6%)
• Culture with Monthly Awards and Recognition
• Free lunch daily
• FSA for health and dependent care
• Employee Golf Days
• Hertz Rental Car Discounts
• Employee Scholarship Opportunity
• Employee Assistance Program