JOB TITLE: Front Desk Attendant- part time (Tennis Center)

JOB CLASS NUMBER: HRL085

PAY GRADE: H05

FLSA STATUS: Non-Exempt

BUSINESS UNIT NAME: Parks and Recreation – Tennis Center - 1830

REPORTS TO: Front Desk Manager

SUPERVISORY WORK: None

STARTING PAY: $10.00/hr.

SUMMARY

This position requires heavy public contact in a very fast paced environment. Primary duties include cash management on a daily basis for the Amarillo National Tennis Center (ANTC), including a large volume of electronic membership registrations and court reservations; completing multiple tasks while coping with numerous interruptions; and serving as a front desk attendant, answering a wide variety of questions pertaining to all aspects of the ANTC and the Parks and Recreation Department.

ESSENTIAL RESPONSIBILITIES

•Serves as receptionist and front desk attendant for the ANTC, using proper telephone etiquette and communicates clearly and appropriately with youth, parents, staff, and patrons.

•Performs general administrative tasks including promptly returning phone calls, responding to email and other correspondence, sorting and filing records, completing memos and forms, membership and reservation tracking.

•Interacts with customers to provide exceptional service, receive complaints, suggestions and questions, provides information and assistance as requested.

• Provides management with various detailed accounting reports on a weekly or as needed basis including accounting for funds received, computing charges and fees for patrons and members, and preparing and monitoring invoices.

• Must be able to demonstrate initiative, and think, work, and make independent decisions based on sound judgment.

• Have strong teambuilding skills including the ability to lead, cooperate, motivate, and contribute as part of a team with representatives from other areas and departments.

•Answer any questions or concerns from the public or staff about the ANTC and the Parks and Recreation department.

•May open and/or close the facility each day, in a timely and dependable manner.

•Conduct facility tours for visiting patrons and be able to explain amenities, memberships, and anything else pertaining to the Tennis Center.

•Takes accurate messages, communicating necessary information to staff.

•Uses recreation software system to take payments, enroll people in classes and programs, process memberships, and make court rental reservations for the Tennis Center.

•Prepares and balances cash report daily prior to leaving ensuring report accuracy and correct deposit amount.

•Maintain good communication and problem solving skills with all staff, and builds professional relationships with all internal staff and customers.

•Responsible for maintaining cleanliness of the ANTC.

Front Desk Attendant City of Amarillo, Texas

• Be able to handle, in a positive way, the demands that contact with many youth and families bring

every day. This includes stress, tension, noise, and interpersonal conflicts. Must be able to

physically and mentally react immediately to unexpected circumstances and conflicts.

• Performs other job-related duties as assigned.

MINIMUM REQUIREMENTS

Requires a High School Diploma or its equivalent. Bi-lingual preferred. Some cash handling experience preferred. Requires a valid Texas drivers license.

KNOWLEDGE, SKILLS, AND ABILITIES.

• Ability to type 40 wpm, preferred.

• Ability to operate computers for data entry and word processing with a working knowledge of

Microsoft Word, Microsoft Excel, and any other relevant software.

• Maintain confidential records and files.

• Excellent time management skills and the ability to prioritize work.

• Good public relations, communication, multi-tasking, and organizational skills.

• Ability to function in a team oriented environment.

• General knowledge of Parks and Recreation department.

• Ability to operate office equipment, including copy/fax machines, multi-line telephone systems,

and scanner.

• Above average ability to operate under pressure from frequent phone calls and patron requests.

• Regular and punctual attendance is a requirement of this position.

• Ability to obtain CPR/ First Aid and AED certification within six months of employment. City may

pay training costs.

• Ability to obtain TABC required license and/or certification within six months of employment. City

may pay training costs.

ADA PROFILE

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this Job, the employee is required to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The employee is also required to balance, crouch, feel, finger, handle, pull, push, reach, speak, stand, stoop,

talk, see, and walk. Also requires the ability to make rational decisions and preform repetitive motions.

WORK ENVIRONMENT

The employee works in a dynamic environment that requires being sensitive to change and responsive to changing goals, priorities, and needs.

The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.

The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.