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About this Technical Support Engineer Placement role at The Focusrite Group

The Focusrite Group · Onsite · High Wycombe, Buckinghamshire, United Kingdom

Technical Support Engineer Placement

Based: High Wycombe
Type: Full-time, 12-month placement
Salary: £26250 pa

The role:

As a Technical Support Engineer, the applicant will be responsible for helping to maintain the high level of customer service we provide. They will work as part of a global cross-functional team answering pre and post sales customer enquiries by phone, email and live chat, and working proactively to reduce the number of customer enquiries.

Core responsibilities:

  • Act as focal point for pre/post sales and technical enquiries via phone, email and live chat relating to the Focusrite and Novation product lines.
  • Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team.
  • Coordinate warranty and non-warranty repair bookings for dealers and customers.
  • Represent the Technical Support team and our customer base during the development phase of exciting new products.

Abilities, skills and experience required:

  • The ability and readiness to work well as part of a team
  • Knowledge of audio interfaces, MIDI control, home/studio recording setups and music production
  • Experience with Mac OS and Windows systems
  • DAW knowledge (e.g. Pro-Tools, Logic, Cubase)
  • A polite, patient and helpful phone manner
  • Experience dealing with customers

About the Focusrite Group

Doing a 12-month placement at the Focusrite Group is like becoming one of the family. A rapidly growing, global family. We’re focused on providing opportunities for everyone and anyone to enjoy creating music.

Our placements are very popular, and that’s mainly because you can really get stuck in during your year with us. We want you to help develop our products, market our brands, speak to our customers and make us better. A lot of our previous placement candidates are now full-time employees.

All placements last for 12-months. We pay you £26250 per year (£28900 for London-based roles), and you get to share some of the same benefits as our permanent employees.

Our brands, Focusrite, Focusrite Pro, Novation, Ampify, ADAM Audio, Martin Audio, Optimal Audio, Linea Research, Sequential, Oberheim, Sonnox, OutBoard and TiMax come together around a common mission to remove barriers to creativity.

We work hard. We are professional. And we play hard too. We select really, really talented and passionate people. And we absolutely love our work. So if you think you can bring something new to the mix, we look forward to hearing from you.

Please apply for as many of our placements as you wish.

Timetable for applications:

Deadline to apply: 27th November 2026

Interviews: December 2026 – February 2027

Offers made by: 26th February 2027

As an equal opportunity employer, we encourage people to apply regardless of religion, ethnic background, nationality, sexual orientation or gender identity. We recognise the diversity shortcomings of our industry and are committed to driving change. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.

 

 

 

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How this Technical Support salary compares

This role pays $34,788/yr — below the typical range for Technical Support roles.

$58,110 median $99,253 $161,500

Typical range $75,000–$130,000/yr, from 651 comparable Technical Support listings on JobsRadar (pay annualized to USD). See Technical Support salary insights →

About The Focusrite Group

Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity. We want to create opportunities for everyone to enjoy making music, from musicians trying to capture their unique sound, to the professionals delivering the greatest shows on earth.The Focusrite Group has an illustrious history with four Queen's Awards for Enterprise among a host of other accolades. We comprise thirteen successful and rapidly growing brands: Focusrite, Focusrite Pro, Martin Audio, ADAM Audio, Novation, Ampify Music, Sequential, Oberheim, Optimal Audio, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning over four decades, our brands continue to shape the music-making world.

Focusrite leads that world in audio interfacing technology – more musicians record through Focusrite than any other brand. The Focusrite Pro team are focussed on the complex needs of the audio professional for whom sound is not just a passion, but a way of life. Martin Audio have been uniting audiences for almost five decades with their awe-inspiring touring and installation loudspeaker systems. Based in Berlin, ADAM Audio are precision innovators in the field of professional monitoring and loudspeaker technology, made famous by their unique ART ribbon tweeter. Novation is obsessed with helping electronic music makers find new ways to produce and perform new music. Born out of that team and based in Tileyard, King's Cross, London, Ampify Music make innovative music-making apps that are highly accessible, yet extendable and deep.

Sequential and Oberheim have been a leading force in the resurgent popularity of analogue synthesizers. These instruments are a mainstay of performing and recording artists and can be seen and heard on countless stages and recordings. Optimal Audio offers a streamlined portfolio across controllers, amplifiers and loudspeakers all working seamlessly together, making it easy to select the right product, install and use. Linea Research, based in Letchworth Garden City, designs and manufactures high power amplifiers, networked Digital Signal Processors and system control software for commercial use sound systems. Sonnox in Oxfordshire designs award-winning high quality audio plugins for mixing and mastering. OutBoard offer a range of stage rigging motor controls plus electrical safety test products and TiMax specialise in immersive sound experiences.


Music technology is an enriching space to work in, and that’s not about to change. We embrace its evolution, and that means remaining open to new ideas. We enjoy a Group-wide open-door culture, where we can all contribute and everyone is heard as we grow and develop, both as individuals and as a team. We encourage innovation and fresh-thinking and are passionate about the inspirational solutions we create. Behind our success is a tightly knitted, like-minded family of music and audio lovers. We’re always pulling together to try and make a difference; our frequent appearance in ‘The Sunday Times 100 Best Small Companies to Work For’ is testament to this.



As an equal opportunity employer, we encourage people to apply regardless of religion, ethnic background, age, disability, nationality, sexual orientation or gender identity. We recognise the diversity shortcomings of our industry and are committed to driving change.
Read more about our commitment to diversity and inclusion
Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future. You can read our environment policy here

See all jobs at The Focusrite Group →

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