About this Technical Support Engineer role at KLA
To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.
Group/Division
The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.What You'll Do
In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.
Global Technical Support Engineer (Chemistry)
We are seeking highly motivated, self-driven, and customer-focused Global Technical Support Engineers (TSEs) to join our team. In this role, you will provide advanced technical support for complex electrochemistry systems, resolving issues beyond first-line support through remote troubleshooting, onsite customer engagement, and multi-functional collaboration.
Key Responsibilities
- Diagnose and resolve advanced system-level issues within electrochemistry systems.
- Lead technical investigations and coordinate global service teams to drive issue resolution.
- Partner with Applications, Engineering, Product Support, and Operations to implement corrective actions.
- Facilitate Service Alert Meetings (SAMs) for critical partner concerns.
- Develop 8D reports, including root cause analysis and corrective action plans.
- Lead and support Continuous Improvement Projects (CIPs) to enhance product reliability and serviceability.
- Create and maintain Best Known Methods (BKMs), troubleshooting guides, and technical training materials.
- Support new product introductions (NPI) and ensure service readiness.
- Assist with system installations, upgrades, and field retrofits.
- Provide remote and onsite support at customer locations worldwide.
Preferred Qualifications
- Master's degree in Chemistry, Chemical Engineering, Physics, or a related technical field.
- Experience supporting semiconductor process equipment or other complex capital equipment.
- Strong problem solving, root cause analysis, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and effectively lead customer critical issues.
- Experience with methodologies such as 8D, FMEA, and CIP.
- Willingness to travel internationally and domestically (up to 40%).
Desired Attributes
- Strong customer focus and ownership attitude.
- Self-motivated with the ability to work independently.
- Excellent analytical and critical-thinking skills.
- Ability to perform effectively in high-pressure escalation environments.
- Commitment to continuous learning and technical excellence.
Travel Requirement: Up to 40% domestic and international travel.
Minimum Qualifications
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 yearsAbout KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer.
