About this Technical Support Engineer role at Concentrix
Job Title:
Technical Support EngineerJob Description
This evergreen requisition is intended for technology professionals with experience in technical troubleshooting, end-user support, networking, systems, infrastructure, and related IT functions. Candidates will be considered for opportunities based on their technical expertise, experience, and alignment with available business requirements.Potential opportunities may include:
- Helpdesk / Service Desk
- Technical Support
- Desktop / End-User Support
- Network Support / Network Engineering
- Systems / Infrastructure Support
- Application Support
- NOC / IT Operations
- Cloud or Security Support
- Other related technical roles
General Qualifications
- Experience in Technical Support, IT Helpdesk/Service Desk, Networking, Systems, Infrastructure, or other related technology functions.
- Strong technical troubleshooting and problem-solving skills.
- Knowledge of relevant hardware, software, networking, operating systems, or enterprise technologies depending on area of specialization.
- Good verbal and written communication skills.
- Ability to diagnose technical issues and provide appropriate solutions or escalation.
- Customer-service orientation, particularly for user- or client-facing technical roles.
- Relevant IT certifications are an advantage.
- Willingness to work on varying schedules and work arrangements depending on business requirements.
Possible Technical Skills
Experience may include technologies such as Windows/Linux, Microsoft 365, Active Directory, TCP/IP, LAN/WAN, VPN, routing and switching, firewalls, servers, cloud platforms, virtualization, ITSM/ticketing systems, monitoring tools, and other enterprise technologies.
Location:
PHL Quezon City - EXXA Tower, 8th FloorLanguage Requirements:
Time Type:
Full time
