About this Technical Service Specialist role at Abbott

Abbott · Onsite · Pakistan - Karachi

JOB DESCRIPTION:

Position: Technical Service Specialist

Division: Core Diagnostics

Location: Islamabad

Job Summary:

The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.

Major Responsibilities:

Provide first line service to customers (service interventions which may require less than 4 hours labor time)
Schedule and perform planned/predictive maintenance (PM/PdM) activities
Schedule, perform and document hardware and software updates (TSBs)
Assist with instrument installations and deinstallations
Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district
Travel within the service area

Education/Knowledge & Experience:

Bachelor's degree; preferably BE/ME in Biomedical/Electrical/mechanical
Minimum of 4-5 years’ experience in relevant field
Proven track record in a similar position supported by management and customer references
Successful engagement with customers, specifically lab staff
Technical expert for product line responsibility
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software
Computer expertise including word processing, spread sheet and database management applications
Strong communications skills both verbal and written

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Field Services

DIVISION:

CRLB Core Lab

LOCATION:

Pakistan > Karachi : Opp: Radio Pakistan Transmission, Hyderabad Road, Landhi

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 5 % of the Time

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

Ready to apply to Abbott?

Apply to Abbott

About Abbott

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, ent