About this Technical Project Manager (Senior) role at Court Avenue
Our Technical Project Managers establish and manage the approach and standard for project delivery and governance, ensuring that clients maximize their return on investment across complex, multi-workstream digital and technical programs. They sit at the intersection of the CMO and CTO, coordinating delivery across platform ecosystems such as Adobe Experience Cloud, Contentful, Optimizely, and emerging composable stacks. This builds trust with client IT and marketing leadership alike, whether the engagement sits in retail, CPG, healthcare, or another vertical entirely. Responsible for team performance, they provide the team with the tools, support, and training essential to deliver the most effective and inventive result possible.
A CourtAvenue Technical Project Manager takes ownership of a project(s) within a program to ensure completion on time, within budget and against set objectives, sometimes across multiple concurrent client accounts and industries at once. Confidence and creativity are key to addressing business needs, managing resources, and handling any issues that may arise, and you bring that same rigor whether the engagement is in healthcare, retail, CPG, or another practice area altogether.
Responsibilities
Own the day-to-day management of projects and platform programs, from initiation through implementation and deployment
Ensure controls are followed, with the highest quality deliverables and milestones met
Effectively balance resourcing, budgets, and time constraints to manage risk and pre-empt issues
Run Agile ceremonies including sprint planning, standups, and retrospectives, while also managing creative and strategy workstreams that operate on waterfall timelines
Support development teams in Jira, maintaining tickets, reviewing deliverables before client-facing delivery, and holding the team to quality standards
Write scopes and Statements of Work that outline the work and define the delivery team needed to best meet and exceed client objectives
Lead, mentor, and grow project managers and producers to foster a highly effective and successful team
Collaborate with Account Management, Technical teams, and Creative leads to provide strategic delivery insight for client roadmaps and briefings
Create integrated timelines across agency, client, and third-party stakeholder teams, including platform programs spanning CMS, DAM, and personalization implementations
Evaluate and improve delivery practices and methodology across the practice
Manage multiple client engagements across different industries and practice areas, adapting delivery approach to each account’s context
Build relationships with external and internal stakeholders, ensuring a collaborative ‘one team’ approach to meet program outcomes while exceeding client expectations
Contribute to new business and pitch initiatives to secure a pipeline of work for the broader practice
Clarify strategic requirements, manage expectations, and communicate roadblocks and resolutions to ensure key deadlines are met
Requirements
7–9 years of experience in technical/digital project management or program management, with a consistent track record of managing platform builds end to end
Prior experience managing technical or platform-based digital programs is required; this role is not a fit for candidates whose background is solely creative or strategy engagements
Agency experience is required; the multi-account, multi-client pace of agency delivery is central to this role
Understanding of agile software development methodologies, specifically Scrum, and experience running or working with agile teams; working familiarity with waterfall timelines for creative and strategy workstreams
Direct experience managing digital platform implementations such as CMS, DAM, CRM, or marketing automation tools in a delivery context
Demonstrated ability to manage project budgets, write scopes and Statements of Work, and have direct conversations with clients about trade-offs and constraints
Proficiency with Jira for board management; Google Workspace and standard project documentation tools
Excellent written and verbal communication skills, able to communicate succinctly across a wide range of positions, personalities, and roles, internally and externally
Comfortable managing concurrent client engagements across different industries and account types, ramping quickly into new verticals, including regulated or compliance-sensitive environments such as healthcare, without needing deep vertical specialization
Prior delivery experience with enterprise platforms such as Adobe Experience Cloud, Contentful, or Optimizely
Excellence in organization and problem-solving; skilled at resolving issues at all project levels while supporting colleagues and clients
Demonstrable ability to operate under tight deadlines
Work Environment
CourtAvenue, INC. is an Equal Opportunity Employer. CourtAvenue recruits qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or genetic information.
CourtAvenue, INC. participates in the E-Verify program. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (I-9) upon hire.
