About this Technical Program Manager role at Smarsh
Smarsh · Hybrid · Bangalore
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
In this role, you will own and drive strategic technical programs assigned by the Engineering organization. Program assignments will shift over time based on where the business requires delivery leadership — you may lead a single large, multi-quarter initiative or a portfolio of smaller related efforts. In all cases, the programs you own will be funded, executive-sponsored initiatives that advance our technology strategy, architectural direction, and/or company strategic plan. You will be expected to ramp quickly on new domains, establish the operating cadence and reporting for the programs you inherit, and transition mature programs into a sustainable business-as-usual state.
How will you contribute?
How will you contribute?
- Understands the system architecture within program domain. Knows how to make sure dependencies are not broken by development changes and that program systems are not broken by upstream changes.
- Able to consider the larger picture (e.g., efficiency, availability, operability, scalability, business goals, customer experience, etc.) and balance it against the needs of engineering teams who have to build, maintain and extend features for the life of the technology. Incorporates these requirements into project plans.
- See's patterns and discovers solutions; makes connections to improve project/process efficiency. Knows what solutions exist elsewhere and how they can be connected.
- Can convey detailed technical knowledge (verbally, in writing, and via diagram) to engineering team(s) (Q. Why did we build X? What business goal does it solve?).
- Knows how to assess engineering practices for testing, triage and maintenance and work with manager(s) to establish the right methods for effective project delivery.
- Multi-disciplinary organizational skills with strong people and conflict management abilities.
- Analytical, design, problem solving skills towards customer success.
- Communication and collaboration skills.
What will you bring?
- As part of your project and program ownership, you know the larger business picture (i.e., customer experience, organization goals, opportunities, and/or problems) and you deeply understand the technical requirements of the solutions being built (i.e., architecture, dependency impacts, efficiency, performance, availability, operability, etc.).
- You also take the time to understand the needs of engineers (who have to build, maintain, and extend features for the life of the system) to make appropriate trade-offs.
- You remove blockers and impediments that impact the team. Organize the team to provide productive, consistent and steady output.
- You partner effectively with technical managers to secure resources, scope engineering efforts, set project priorities, milestones, and drive delivery.
- You provide status reporting to senior leadership and C-staff on your program.
- You help teams determine where to iterate to make improvements.
- You determine if success metrics are in place, and if not work to define them.
- Bachelors/Masters or equivalent.
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
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