About this Technical Operations Specialist role at Just Eat Takeaway.com
Ready for a challenge?
We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
Join our Workplace Technology team as a Technical Operations Specialist (TechOps)! In this key operational role, you will lead high-tier IT support, drive incident resolution, and power seamless operations for JETers worldwide. Working closely with IT Service Management (ITSM), you will deliver excellence, embody our "Lead, Deliver, Care" values, and care for our internal community by collaborating across multi-disciplinary engineering projects.
These are some of the key components to the position:
- Resolve escalated Jira and Slack technical tickets, autonomously producing documentation and managing incident communications.
- Provide hands-on and virtual technical support across diverse platforms, ensuring prompt resolution for all Jetters.
- Deliver technical training sessions globally to empower Service Desk teams and build long-term operational capabilities.
- Manage and maintain multi-platform devices including Jamf, Microsoft Intune, and Google ecosystems at scale.
- Perform network troubleshooting including Wi-Fi connectivity, access management, and infrastructure maintenance.
- Manage Identity Provider (Okta) group policies, rule setups, and Single Sign-On (SSO) integrations for new products.
- Design and implement self-service solutions and automations to streamline user support and optimize workflows.
What will you bring to the team?
- Enterprise IT experience supporting large, distributed operational environments with a proactive problem-solving mindset.
- Expertise in device management across multiple platforms (Jamf, Intune, Google) across macOS, Windows, iOS, and Android.
- Strong foundational knowledge of networking concepts, access controls, identity management (Okta), and IT infrastructure.
- Capability to automate repetitive administrative tasks using scripting tools and APIs to enhance efficiency.
- Clear communication skills with the ability to present technical concepts to non-technical partners and lead training.
- Collaborative mindset with a commitment to sharing knowledge, helping colleagues grow, and maintaining strong team relationships.
- Initiative to independently identify operational gaps, drive improvements, and professionally manage stakeholder conversations.
At JET, this is how we play
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.
