Job Description:

• Why should you choose us?

  Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security.

  Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: Rakuten Symphony | Intelligent Growth.

  Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

  To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

  Let’s build the future of mobile telecommunications together!

  About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

  We are looking for a professional with strong expertise in OSS, FCAPS, and multi-vendor system integration. The selected candidate will be responsible for integrating Fault Management (FM), Performance Management (PM), and Logs across OSS platforms, ensuring smooth and efficient operations across diverse network elements and applications.

  Key Responsibilities

  • Lead FCAPS-driven OSS integration across multi-vendor network equipment and applications.
  • Design, implement, and manage FM, PM, and Logs integration solutions within OSS ecosystems.
  • Collaborate closely with vendors, internal development teams, and operations teams to deliver tailored integration solutions.
  • Prepare comprehensive technical documentation related to integration activities.
  • Ensure all integration solutions align with business requirements and industry best practices.
  • Demonstrate hands-on experience with integration protocols and technologies such as SNMP, Webhook, SFTP, REST APIs, Kafka, Prometheus, Fluent Bit, Protobuf, and gRPC.
  • Utilize monitoring and visualization tools including Kibana, Grafana, Elasticsearch, and PromQL.
  • Understanding of 2G/3G/4G/5G/FWA technologies.

  Job Requirements

  • Strong understanding of the telecom domain and OSS/FCAPS concepts.
  • Hands-on experience in OSS EMS/NMS integration.
  • Proficiency in integration protocols and technologies: SNMP, Webhook, SFTP, REST-APIs, Kafka, Prometheus, Fluent Bit, Protobuf, gRPC, etc.
  • Practical experience with Kibana, Grafana, Elasticsearch, and PromQL.
  • Experience working with cloud platforms such as AWS, Azure, GCP, or private cloude.
  • Experience working with vendor-specific EMS/NMS platforms.
  • Excellent communication, coordination, and stakeholder management skills.
  • Strong analytical, troubleshooting, and problem‑solving abilities.
  • Kubernetes certification is an added advantage.

  RAKUTEN SHUGI PRINCIPLES:

  Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

  • Always improve, always advance. Only be satisfied with complete success - Kaizen.
  • Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
  • Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
  • Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
  • Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.

• Internal Job Description

  Why should you choose us?

  Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security.

  Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: Rakuten Symphony | Intelligent Growth.

  Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

  To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

  Let’s build the future of mobile telecommunications together!

  About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

  We are looking for a professional with strong expertise in OSS, FCAPS, and multi-vendor system integration. The selected candidate will be responsible for integrating Fault Management (FM), Performance Management (PM), and Logs across OSS platforms, ensuring smooth and efficient operations across diverse network elements and applications.

  Key Responsibilities

  • Lead FCAPS-driven OSS integration across multi-vendor network equipment and applications.
  • Design, implement, and manage FM, PM, and Logs integration solutions within OSS ecosystems.
  • Collaborate closely with vendors, internal development teams, and operations teams to deliver tailored integration solutions.
  • Prepare comprehensive technical documentation related to integration activities.
  • Ensure all integration solutions align with business requirements and industry best practices.
  • Demonstrate hands-on experience with integration protocols and technologies such as SNMP, Webhook, SFTP, REST APIs, Kafka, Prometheus, Fluent Bit, Protobuf, and gRPC.
  • Utilize monitoring and visualization tools including Kibana, Grafana, Elasticsearch, and PromQL.
  • Understanding of 2G/3G/4G/5G/FWA technologies.

  Job Requirements

  • Strong understanding of the telecom domain and OSS/FCAPS concepts.
  • Hands-on experience in OSS EMS/NMS integration.
  • Proficiency in integration protocols and technologies: SNMP, Webhook, SFTP, REST-APIs, Kafka, Prometheus, Fluent Bit, Protobuf, gRPC, etc.
  • Practical experience with Kibana, Grafana, Elasticsearch, and PromQL.
  • Experience working with cloud platforms such as AWS, Azure, GCP, or private cloude.
  • Experience working with vendor-specific EMS/NMS platforms.
  • Excellent communication, coordination, and stakeholder management skills.
  • Strong analytical, troubleshooting, and problem‑solving abilities.
  • Kubernetes certification is an added advantage.

  RAKUTEN SHUGI PRINCIPLES:

  Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

  • Always improve, always advance. Only be satisfied with complete success - Kaizen.
  • Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
  • Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
  • Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
  • Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.