We are looking for a detail-oriented and proactive Technical Engineering Advisor to join our Customer Success team, supporting large deals and working with key and strategic customers.

In this role, you will act as a key link between customers, providers, and internal teams, ensuring manufacturability of designs and a successful transition into production.

How You’ll Contribute:

• Customer Engagement (Deal Stage):
• Perform routine Design for Manufacturing (DFM) reviews for high-end customer orders
• Analyze part designs and support their optimization to ensure manufacturability
• Communicate with customers by phone, on video calls, and in writing to clarify design and production issues and solve problems
• Support large deals and build trusted relationships with key and strategic customers
• Production Support (Production Stage):
• Collaborate with providers in writing, by phone, and on video calls to resolve manufacturability challenges
• Travel to providers when needed, if location allows
• Provide expertise in complaint handling (excluding formal RMA cases)
• Ensure clear and timely resolution of technical production issues
• Sourcing & Continuous Improvement:
• Work with the Sourcing Engineering team during the provider search stage to identify the most suitable providers
• Support continuous improvement of manufacturing and engineering processes

What You’ll Bring to Xometry:

• Technical Knowledge: 5+ years of experience in CNC machining and sheet metal manufacturing. Strong understanding of 3D printing technologies
• Technical Drawings: Experience working with technical drawings and design-related problem solving
• Understanding of dimensional accuracy, surface roughness, and process limitations.
• Ability to independently identify technical risks and propose manufacturing solutions
• Languages: Fluent and professional English
• Customer Focus: Customer-oriented mindset with a strong understanding of customer needs
• Problem Solving: Strong problem-solving skills and high attention to detail
• Adaptability: Ability to multitask in a fast-paced environment and adapt across different industries
• Location: United Kingdom

Working Conditions:

• Full-time job
• Corporate laptop
• Salary structure: salary + RSUs
• Place of work: Depends on location; hybrid working is available in Chelmsford 
• Reports to: Team Lead

Life at Xometry:

• Team Spirit & Friendly Atmosphere: We work in an open, friendly, and trusting environment that welcomes initiative; everyone is ready to help and support one another, and we celebrate wins together and appreciate everyone’s contribution
• Development Opportunities: As a fast-growing company, every new task is an interesting challenge for the team
• We Care: Ongoing, free well-being activities for our people and charity projects worldwide
• Flexibility: Speed and flexibility are among our biggest advantages, allowing us to adapt quickly and stay effective amid uncertainty
• Onboarding: A well-structured onboarding plan that brings together process, technology, and systems into one smooth experience
  
  

  Please send your CV in English.

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