About this Tech Field Eng role at Unisys
What success looks like in this role:
Location: Melbourne Metro, VIC
Employment Type: Full-Time | Permanent
About the Role
We are seeking a customer-focused Tech Field Engineer to provide onsite technical support across a diverse client portfolio including Dell, Lenovo, Apple, and Microsoft environments. This is a hands-on field-based role responsible for delivering break/fix support, installations, upgrades, and maintenance of end-user and infrastructure technologies while ensuring exceptional customer service and SLA performance.
Key Responsibilities
- Provide onsite hardware, software, and basic network support for desktops, laptops, mobile devices, printers, servers, AV equipment, and other connected technologies.
- Perform break/fix repairs, diagnostics, installations, upgrades, and preventative maintenance activities.
- Execute IMAC services (Install, Move, Add, Change) and device deployments.
- Support tech bars, kiosks, and desk-side support requirements.
- Configure, test, and certify hardware, software, and client applications.
- Manage incidents and service requests within agreed SLA targets.
- Maintain accurate documentation and provide timely updates to customers and stakeholders.
- Deliver a professional and customer-centric experience at all times.
You will be successful in this role if you have:
- 1-2 years of hands-on IT support, desktop support, or field service experience.
- Experience troubleshooting and repairing desktops, laptops, printers, and peripheral devices.
- Exposure to Windows environments, Microsoft 365, networking fundamentals, and mobile devices.
- Strong customer service, communication, and problem-solving skills.
- Ability to work independently in a field-based environment.
- Current driver's licence and willingness to travel within the Metro VIC region.
Preferred
- CompTIA A+, Microsoft, Dell, Lenovo, or other relevant technical certifications.
- Experience supporting enterprise customers in a break/fix or field services environment.
Why Join Us?
Join a high-performing field services team supporting leading global technology brands. You'll gain exposure to a variety of customer environments while building your technical expertise and delivering meaningful outcomes for our clients.
Ideal Candidate: A hands-on Field Engineer with strong break/fix and installation experience who enjoys working directly with customers and solving technical issues on-site.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected]. US job seekers can find more information about Unisys’ EEO commitment here.
