About this Team Lead, People Services role at Wolt - English
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
About the role
We're looking for a Team Lead to oversee our People Associates in Budapest and Timișoara. You'll manage day-to-day HR operations, drive service quality, and help scale our Tier 1 HR function as Wolt expands globally.
What you'll do
Team leadership
- Lead and mentor a team of ~10 People Associates
- Set goals, monitor performance, and run regular evaluations
- Ensure the team follows company policies and procedures
HR service delivery
- Oversee handling of HR inquiries from employees across multiple countries
- Act as the first escalation point for complex issues and ensure timely resolution
Knowledge transfer & launches
- Partner with Tier 2 HR and the business to transition processes into Tier 1
- Own process documentation and knowledge transfer milestones
- Ensure coverage is in place for all country deliverables
Operational excellence
- Improve HR processes and systems for efficiency and accuracy
- Drive adoption of manager and employee self-service tools
- Support Workday onboarding and data accuracy
- Collaborate with Payroll to ensure timely, accurate salary payments
Team development & continuous improvement
- Create development opportunities that grow the team's skills
- Identify process gaps and implement improvements based on team and employee feedback
What we're looking for
- Based in Hungary, able to work from the Budapest office 3+ days/week
- Fluent English (written and spoken)
- Bachelor's degree in HR, Business Administration, or related field
- Proven people management experience with a focus on team development
- Background in employee lifecycle processes and HR service delivery
- Familiarity with HR metrics and ERP systems; Workday experience is a plus
- Strong communication and stakeholder management skills
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
