Enabling Healthcare Across Networks of Central East (ENHANCE) Ontario (also referred to here as “EO”) is a not-for-profit corporate entity which will provide centralized IT services to its seven (7) member hospitals (Campbellford Memorial Hospital, Haliburton Highlands Health Services, Lakeridge health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, and Scarborough Health Network) to manage and operate a set of shared digital assets. This will enable its 7 member hospitals across 14 sites to deliver high quality and safe patient care using the shared Epic Clinical Information System (“CIS”) to over 1.5 million patients residing in both rural and urban communities located in the Central East region of Ontario.

Job Description:

ENHANCE Ontario Team Lead - Hospital Billing

Reporting to the Director of Data & Analytics the Hospital Billing Team Lead provides day-to-day leadership, coordination, and technical guidance for a team of Analysts responsible for the support, optimization, and delivery of the Epic Resolute Billing application, including Hospital Billing, Charging, Claims, Remittance, Case Costing and General Ledger integration. This role focuses on organizing work, setting priorities, mentoring staff, and supporting successful delivery in a complex, multi-organization environment.

Engaging with the Member Hospitals in Central East, the Hospital Billing Team Lead actively participates in the governance structure and assists in the identification and prioritization of new initiatives and opportunities to address operational challenges. The role requires sound judgment, strong collaboration, and the ability to balance operational support, optimization, and project delivery across competing priorities and interdependent teams.

Responsibilities:

• Lead and coordinate the Hospital Billing team's day-to-day activities across operational support, system optimization, upgrades, and project delivery
• Allocate workload, balance team capacity across operational priorities, optimization work, and project timelines
• Accountable for ongoing assessment of project and issue status for Hospital Billing initiatives, driving decisions and alignment with leadership
• Identify, escalate, and support mitigation of operational risks, dependencies, and delivery challenges within Hospital Billing work streams, and regularly review project and issue status with leadership
• Lead and guide the Hospital Billing team in prioritizing implementation, optimization, and maintenance activities to support service stability, delivery commitments, and compliance with change management and other governance requirements
• Independently evaluate the Hospital Billing application, analyze complex Hospital Billing, Charging, Claims, Remittance, Case Costing and General Ledger issues, troubleshoot break fixes, test resolutions, and provide ongoing maintenance and support
• Apply subject matter expertise in Hospital Billing, Charging, Claims, Remittance, and General Ledger integration to inform best approaches for revenue cycle workflow design, requirement gathering, and system capabilities, ensuring people, process, and technology align
• Guide and support operational governance committees and working groups with revenue cycle workflow design and optimization decisions by highlighting Hospital Billing system capabilities, limitations, risks, and related considerations
• Support workgroups, operational committees, and governance processes by translating organizational priorities into coordinated action plans for Hospital Billing and Case Costing initiatives
• Foster strong relationships with hospital stakeholders and support service improvements, new deployments, and initiatives that maximize value for member hospitals in Central East
• Provide technical leadership, guidance, and mentorship to Hospital Billing Analysts and Principal Trainers, and support the manager with recruitment, attendance, and staffing-related activities
• Collaborate with Principal Trainers to maintain Hospital Billing training materials and content in sync with build updates, to support end users
• Champion end-user needs by supporting solutions aligned with revenue cycle workflows, business requirements, and adoption goals, and by working with Principal Trainers and Credentialed Trainers to keep training materials current

Requirements:

• Demonstrated experience leading change initiatives and managing projects with interdisciplinary teams
• Minimum 1 Epic Resolute Billing certification required (Resolute Hospital Billing); multiple certifications preferred (Hospital Billing Claims & Remittance, Charge Router)
• Minimum of 3-5 years of related Epic Hospital Billing applications experience
• Minimum 5-7 years of revenue cycle, healthcare finance, and/or project management experience required
• Strong working knowledge of Hospital Billing systems and change management, including development/design, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation
• Strong working knowledge of hospital finance and administrative departments, including Charging, Claims, Remittance, General Ledger, and Case Costing workflows

Key Competencies:

• Leadership skills and ability to lead teams of 4-10 senior analysts
• Strong stakeholder engagement capabilities
• Ability to identify and communicate operational issues and drive the resolution of issues in an effective manner which also ensures high end user satisfaction
• Ability to handle complex problems and provide highly innovative and creative solutions that will achieve high quality business and financial outcomes
• Strong understanding of Hospital Billing, Charging, Claims, Remittance, General Ledger, and Case Costing workflows and procedures
• Critical thinking and problem-solving skills with the ability to logically examine a problem and determine the root cause and course of action
• Highly self-motivated and directed, with keen attention to detail
• Ability to prioritize and execute tasks in a high-pressure environment
• Strong interpersonal skills and the ability to communicate information clearly and concisely with project leadership and stakeholders
• Ability to work collaboratively and effectively with internal and external stakeholders
• Ability and willingness to learn new software, systems, and processes
• Highly reliable, able to persevere in difficult situations, overcome obstacles, and work under time pressures

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement:
Enhance Ontario (EO) embraces and celebrates our community’s unique multicultural heritage and diversity. EO is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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