Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

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You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

*Japanese language proficiency at JLPT N1 level is required.

Key Responsibilities

• Develop a strong understanding of customer requirements and build effective customer relationships.
• Develop foundational knowledge of AMAT products and related repair processes.
• Collaborate with stakeholders, including GCC, Purchasing, and Logistics, to streamline customer repair order processes.
• Escalate and follow up on unmet customer requirements by working with stakeholders to drive problem resolution.
• Collect and analyze customer-specific data to identify opportunities for process improvement.
• Support process improvement projects under the guidance of senior team members.
• Identify gaps in the repair process and drive containment actions and long-term corrective actions to improve process performance.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline, with basic knowledge of related disciplines.
• Possesses intermediate knowledge of repair order management processes, systems, and tools, including SAP.
• Collects and analyzes data to solve problems, improve processes, and support decision-making.
• Understands supply and demand signals and applies this knowledge to repair activities.

Business Expertise

• Understands key business drivers and uses this knowledge to accomplish work effectively.
• Has knowledge of the semiconductor equipment industry and customer expectations.
• Demonstrates proficiency in Microsoft Office applications, especially Excel and PowerPoint.
• Demonstrates proficiency in SAP and related business systems used to support repair operations.
• Applies strong analytical, organizational, and time management skills.
• Has global experience working with people from different backgrounds and cultures.

Leadership

• Provides informal guidance to new repair team members without direct supervisory responsibility.
• Influences stakeholders to support issue resolution and process improvement.

Problem Solving

• Solves complex problems by taking new perspectives on existing solutions.
• Exercises sound judgment based on analysis from multiple sources of information.
• Collects and uses data to support decision-making and process improvement.
• Applies analytical and critical thinking skills to identify and resolve repair issues.

Impact

• Impacts the quality of own work and the work of others on the repair team while operating within established guidelines and policies.

Interpersonal Skills

• Communicates clearly and professionally in both written and spoken English; TOEIC score of 700 or above preferred.

• Uses tact and diplomacy to exchange information and handle sensitive issues while maintaining focus on customer repair order management.

• Works effectively in a matrixed organization and communicates complex information across various levels within the AGS organization.

• Builds and maintains positive and effective relationships with internal and external customers, partners, and vendors.

Additional Information

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Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.