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Position Summary:  

Assists the Shift Manager with the day-to-day operation of table games to include training, counseling, and supervision of team members. 

Primary Duties and Responsibilities:

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Supervises and secures all games in assigned gaming area. 
• Ensures the security of the table games and related equipment and keep clear lines of communication between table games personnel and the Surveillance Department. 
• Ensures the accuracy and integrity of the player rating system.
• Keeps Scheduling Department abreast on a daily basis of any changes, check pit time starts on a weekly basis. 
• Enforces CTGC gaming rules and regulations, internal controls, and department/company policies. 
• Keeps abreast of “special events”, entertainment, employee activities, restaurant schedules, etc.  Keeps other departments informed of developments affecting their function. 
• Monitors business demands and makes necessary adjustments. 
• Services guests, handles customer related issues with composure and professionalism.
• Services employees, handles employee related issues with composure and professionalism.
• Schedules Floor Supervisor assignments.
• Maintains confidentiality of sensitive information.
• Performs other related duties as assigned. 

Minimum Qualifications:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Two years’ supervisory experience in a high-volume, complex casino environment.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Must be able to work various shifts and flexible hours.
• Must be able to stand and walk for an 8-hour shift.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Work Shift:

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