Job Posting Closing Date: Open until Filled

Where do you belong?

Your career is more than just a job, it's part of your life. Whether you’re a clinician, or non-clinical professional,  at USACS you'll feel a sense of connection working with clinicians and office staff who share your interests and values. We want you to love coming to work each day because you believe in what you do and the people with whom you work. We care about your success.

USACS also understands that location is important. We offer  career opportunities for clinicians and non-clinical support staff from New York to Hawaii and numerous points in between. Our supportive culture,  outstanding benefits and competitive compensation package is best in class.

Job Description

Location: Remote

ESSENTIAL JOB FUNCTIONS:      

• Install, monitor, and manage operating systems, application software and system management tools.
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks and identify possible solutions.
• Maintain backups, security, and redundancy strategies.
• Troubleshoot and resolve system and application errors or other technical issues.
• Manage and maintain server and application components during maintenance periods as required
• Update firmware and required device profiles when necessary
• Engage in quality control procedures to ensure efficient and operational systems.
• Maintain and support an HA environment following company standards.
• Collaborate with the security team to analyze and mitigate identified vulnerabilities.
• Assist in testing and implementation of IT infrastructure.
• Coordinate with vendors and other IT personnel for problem resolution
• Actively participates in team projects to meet deliverables.
• Maintain documentation related to various company systems and applications.
• Provide efficient and accurate service while meeting strict deadlines.
• Engage with supervisor and other team members regularly with reports on project status, activities, and achievements.
• Participate in the response to critical system issues during and after business hours.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Core technologies include Windows 10 OS, MS Server 2012/2019, VMWare vSphere and Horizon View management.
• Experience managing Active Directory Users and Computers, Group Policy Objects, groups and nested groups.
• Familiarity with software licensing and hardware support.
• Understanding of networking fundamentals and troubleshooting (e.g., DNS, TCP/IP, VLANS, NetBIOS, switching/routing, fiber channel.)
• Experience with basic O365 fundamentals and administration
• Knowledge and experience with basic scripting such as MS-DOS batch files and PowerShell.
• Any knowledge related to Mobile Device Management a plus
• Experience in troubleshooting and customer support for complex technical issues.
• Strong written and verbal communication skills and the ability to work independently with minimal supervision
• Ability to prioritize requests and projects based on impact and urgency
• Highly organized with good follow-up skills
• Deals professionally with sensitive and confidential matters and materials.
• Customer service oriented
• Team player – ability to gain the trust and support of team members and able to drive cross-functional solutions.

EDUCATION AND EXPERIENCE: 

• Bachelor's degree from a four-year College or University preferred and a minimum of 2 or more years related experience and/or training, or equivalent combination of education and experience.
• Certification is a plus (VCP5+, CCA, MCSE, MCITP, NCDA, NCSA).

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift up to 15 pounds. 
• Required to have close visual acuity to perform the job.

Salary Range: $68,315.00-$126,382.75

Salary Range:

USACS offers a comprehensive and competitive benefits package designed to support the health, well-being, and financial security of our employees.

Benefits may vary based on role, location, and employment status, but generally include:

• Medical, dental, and vision insurance options

• Health savings accounts (HSA) and flexible spending accounts (FSA)

• 401(k) employee and employer contributions

• Paid time off, including vacation, sick leave, and company holidays

• Paid parental leave & family support benefits

• Short-term and long-term disability insurance

• Life and accidental death & dismemberment (AD&D) insurance

• Employee assistance programs & wellness resources

Additional compensation may include bonus eligibility, equity, or other incentive programs, depending on the role.

Specific benefit offerings and eligibility will be provided during the hiring process and may be subject to change in accordance with applicable laws and company policies.