Administer Windows Active Directory, Group Policy, permissions, and service accounts; apply least privilege and follow approved access-management procedures. 

Monitor service health, logs, performance, resource utilization, and data transfers; investigate irregularities and resolve issues within agreed service levels. 

Provide escalated support for incidents and service requests. Restore service, communicate impact and progress, document actions, and escalate to appropriate teams or vendors.

Support capacity planning, performance tuning, operating system lifecycle upgrades, and reliable operation of business-critical services. 

Support Kubernetes clusters and Docker workloads, including deployments, services, configuration, resource allocation, logs, health checks, and operational upgrades. 

Troubleshoot failed pods, deployment issues, container networking, persistent storage, and resource constraints in collaboration with application and infrastructure teams. 

Your technical skills will be put to the test while you keep assigned systems and data transfer operational 24/7, support more than 500  servers, including virtual and cloud environments, and, monitor systems and products daily to ensure systems are performing as expected. This includes applications, system logs, and keeping performance metrics. Any irregularity should be investigated, resolved in a timely manner, and documented.

You’ll take charge of planning and implementation of regular maintenance for assigned systems to minimize downtime. This includes patches, service packs, and hot-fixes as needed, as well as any required upgrades, and:

Implement effective documentation, monitoring, disaster recovery (i.e., back-ups), user support systems and practices.

Provide knowledge transfer, coaching, and act as a mentor to other junior staff.

You’ll conduct research in support of help desk technology and communicate these findings to the Operations team with the objective of improving on system efficiency and lowering operational costs, and:

Install and configure server software and server based application packages in a physical and virtual VMware environment, including physical installations in the computer room.

5+ years of related experience

Hands-on production experience installing, configuring, securing, patching, and troubleshooting both operating systems, including Linux services, permissions, package management, Windows Active Directory, and Group Policy. 

Hands-on administration of at least one of VMware, OpenStack, or Proxmox, including virtual machine provisioning, compute and storage management, and performance troubleshooting. 

Hands-on experience with at least one of AWS, Azure, or GCP, including provisioning, monitoring, securing, and troubleshooting resources and managing access permissions. 

Practical experience with Bash, PowerShell, or Python and automation tools such as Ansible or Terraform to automate administration, provisioning, configuration, or patching 

Knowledge of web serving software, including Apache, IIS, NGINX, Varnish

Working knowledge of TCP/IP, DNS, DHCP, VLANs, subnetting, routing, firewalls, load balancing, VPNs, TLS certificates, and web servers such as Apache, NGINX, or IIS. 

Experience with systems performance monitoring and alerting, knowledge of tools such as Grafana/ Prometheus , Pingdom. 

Hands on experience working with development tools: git, Jenkins, Sonar and good understanding of pipeline framework. 

Experience across Veeam; Grafana, Prometheus, or Elastic; Jenkins or SonarQube; and CrowdStrike, ManageEngine Endpoint Central, Zscaler, or Cisco Duo.

You thrive in a time sensitive, high pressure environment.

You’re a team player passionate about people, culture, and working in a collaborative environment.

You’re self-motivated, know how to take initiative and demonstrate leadership.

You’re a creative thinker with the ability to present ideas in user-friendly language to non-technical staff and end users.

You have the ability to conduct research into a wide range of computing issues and are innovative with an outside-of-the-box approach always looking to add value.

You have outstanding communication, analytical, organizational, and time management skills. You know how to get things done!