About the Role
We are looking for a skilled System Administrator to manage and maintain our growing IT infrastructure. You’ll play a critical role in ensuring our systems remain secure, scalable, and highly available - while enabling teams to operate smoothly across platforms.
Key Responsibilities
Oversee daily operations, maintenance, and troubleshooting of networks, servers and related hardware/software.
Monitor system performance, identify issues, and proactively implement improvements to ensure availability and reliability.
Lead implementation of security protocols - firewalls, encryption, and access controls-to protect against cybersecurity threats.
Manage user accounts, permissions, and access rights in compliance with internal policies and security standards.
Collaborate with vendors and third-party providers for integration, upgrades, and issue resolution.
Maintain detailed documentation of system configurations, processes, and incident responses.
Support audits, compliance efforts, and technical evaluations across internal teams.
Must-Have Skills
End-user support for Mac/Windows within the organisation.
Exposure to Okta, G Suite administration and Active Directory
Exposure to MDM tools like Cisco Meraki, Hexnode.
Working knowledge of cloud platforms: AWS, Azure, or Google Cloud Platform.
Hands-on experience with Windows and Linux system administration.
Expertise in networking protocols (TCP/IP, DNS, DHCP, VPN, VLAN).
Knowledge of security tools (firewalls, IDS/IPS, access controls, encryption).
Responsible for managing assets and conducting routine asset audits on a regular basis.
Familiarity with virtualisation technologies such as VMware or Hyper-V.
Scripting skills in PowerShell and/or Bash for automation.
Experience with monitoring tools and performance optimisation.
Strong troubleshooting and analytical skills.
Good to Have
Strong interpersonal and communication skills; capable of explaining simple procedures in writing or verbally; good phone skills.
Experience working in fast-paced, multi-location, cloud-first organisations and high-availability production environments.
Diagnosing and troubleshooting Mac-related systems, ensuring the seamless functioning and uninterrupted productivity of the organisation.
Education & Certifications
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
Certifications preferred:
IT certifications (AWS SysOps, Azure Admin, RHCE, etc.) are a plus.
CompTIA Server+, Network+, Security+
Microsoft Certified: Azure Administrator / Windows Server
AWS/Azure Cloud Certifications
ITIL, CISSP (for security-focused roles)
Workplace and Location
This role is based in our Bengaluru office, and we are not considering remote applications at this time. We operate on a 5-day in-office model. We also offer relocation assistance to new employees.
Our open-plan office features height-adjustable desks, conference rooms, phone booths, a well-stocked pantry full of snacks and drinks, a fully catered daily meal, wellness rooms, private car and bike parking, and more modern in-office amenities.
