Number of Positions In Requisition

1

Job Details

The Supply Chain Health System Linen Director provides enterprise leadership for the strategy, standardization, and operational performance of linen and laundry services across the health system. Designs and governs end-to-end linen workflows that support patient safety, prevention, regulatory readiness, and consistent patient and colleague experience. Partners with clinical, operational, and supply chain stakeholders to optimize utilization, reduce losses, improve service levels, and ensure contract compliance and vendor performance. Leads system-wide performance management through analytics, audits, and technology enablement to drive continuous improvement and cost-effective operations.

Job Description

Summary
The Supply Chain Health System Linen Director provides enterprise leadership for the strategy, standardization, and operational performance of linen and laundry services across the health system. Designs and governs end-to-end linen workflows that support patient safety, prevention, regulatory readiness, and consistent patient and colleague experience. Partners with clinical, operational, and supply chain stakeholders to optimize utilization, reduce losses, improve service levels, and ensure contract compliance and vendor performance. Leads system-wide performance management through analytics, audits, and technology enablement to drive continuous improvement and cost-effective operations.

Job Duties

• Establishes and leads enterprise linen strategy, standards, and governance to ensure reliable, safe, and consistent linen services across acute and non-acute settings.
• Develops and implements standardized workflows for linen handling, storage, distribution, and replenishment, aligning with infection prevention, regulatory requirements, and patient experience expectations.
• Leads and influences cross-functional stakeholders (e.g., Nursing and Nursing Education, Perioperative Services, Environmental Services, Infection Prevention, Facilities) to drive adoption of best practices and accountability for linen stewardship.
• Leads and develops linen site leaders/managers through goal setting, performance management, coaching, and succession planning to ensure consistent execution and accountability.[AM2.1]
• Partners with Strategic Sourcing and Purchased Services to support contract strategy, ensure contract compliance, and monitor supplier performance, KPIs, and service-level adherence.
• Directs performance management activities including scrub/linen PAR validation, utilization reviews, loss prevention initiatives, and root-cause analysis of service failures with corrective action plans.
• Owns linen program financial management including budgeting, forecasting, invoice review/approval, variance analysis, and identification of cost optimization opportunities.
• Leads implementation and optimization of linen-related technology and automation (e.g., tracking, dispensing, reporting) to improve inventory accuracy, visibility, and operational efficiency.
• Ensures operational readiness for audits and surveys by maintaining documentation, training, and controls related to linen processes, safety, and compliance requirements.

Minimum Qualifications

• Bachelor’s Degree in Business Administration, Healthcare Administration, Supply Chain, or a related discipline.
• 10 years of progressive experience in healthcare linen services, supply chain site operations, distribution/logistics, or inventory management in a multi-site health system environment.
• 10 years of prior leadership experience.
• Demonstrated ability to lead enterprise-wide standardization and drive change through influence in a matrixed healthcare environment.
• Strong knowledge of healthcare linen workflows, infection prevention considerations, and operational controls that support regulatory and accreditation readiness.
• Proven capability to manage vendor performance using KPIs, service-level metrics, issue escalation, and corrective action plans to ensure reliable service.
• Advanced analytical skills to interpret utilization, PAR levels, loss trends, and financial variances and translate findings into sustainable improvements.
• Strong financial acumen including budgeting, forecasting, invoice validation, and identification of cost optimization opportunities.
• Excellent communication and presentation skills with the ability to develop training materials, facilitate committees, and align diverse stakeholders to shared outcomes.

Preferred Qualifications

• Master’s Degree in Business Administration, Healthcare Administration, Supply Chain, or a related discipline.

Additional Qualifications

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

901 Market Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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