Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 – 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca

Job Description:

Position Overview: 

 
The Supervisor reports to the Manager of Parking and Security.  They are responsible for the effective day-to-day supervision of all on-duty Security Guards.  They shall advise, assist, and direct them in a constructive manner as required. The Supervisor ensures that the Security Department provides high quality, customer-focused services according to the SHN mission, vision, and values. They ensure that all calls for service and complaints are attended in a professional and timely manner, and that a record of such actions is accurately maintained. They are also supportive of all proactive programs that have been implemented and shall identify and develop strategies to meet present and future requirements.  The position enforces departmental expectations through regular on-site presence, regular inspections and investigations, and coaching.  The supervisor supports the Manager with procurement efforts and processes. The Supervisor may operate as a delegate for the Manager during periods of absence and high acuity of work.

Requirements:

• A minimum of five ( 5 ) years of Security experience working within a hospital environment.

• A minimum of two ( 2 ) years of Supervisory experience working within a unionized environment.

• Have a post-secondary Diploma or Degree from an accredited institution on the subject of Security or Policing.

• Experience with operational and contractual relationships between external security providers and clients.

• Belong to a relative professional association such as IAHSS and ASIS (preferred).

• Have a valid Ontario Security Licence.

• Hold a valid Driver’s Licence and have access to, and regular use of personal vehicle, travel between sites may be required at times.

• Police and Criminal background check required (VSC).

• Position requires regular and rotational on-call availability.

• Schedule flexibility (available for morning, evening, and night shifts when required).

• Working knowledge of Provincial and Municipal legislation and regulation in the area(s) of Security and Healthcare.

• Thorough and complete knowledge of all Emergency Codes, and a demonstrated understanding of Emergency Management, and Crime Prevention technique.

• Working knowledge of security operations and procedures.

• Excellent communication, documentation, interpersonal and teamwork skills.

• Demonstrated ability to train, instruct and coach staff.

• Organized and able to write routine correspondence; including, logs, reports, and produce/ maintain procedural documents and standing orders.

• Technologically competent in a variety of access control platforms, CCTV, reporting software and Excel based applications.

• Assume the lead role in response to incidents occurring on the shift and coordinating follow-up actions as necessary, including incident debriefs.

• Maintain inventories, records and communicate discrepancies to management.

• Perform regular inspections, initiate and participate in investigations relating to employee performance, and enforce departmental expectations.

• Participate in committees and work collaboratively with leaders from different disciplines.

• Other duties as assigned.

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. 

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. 

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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